Guest Experience Specialist

**Job Number** 24102043 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

**Job Description**: - Be responsible as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets. -...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. - To learn and understands very well all...

Mô tả công việc:(Mức lương: Thỏa thuận) Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. To learn and understands very well all...

**Job Number** 24082117 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

**Job Number** 24078360 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

**Job Number** 24078360 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

**Job Description**: Press space or enter keys to toggle section visibility - Main responsibilities: - The Quality Assurance Manager will cooperate with operational departments to ensure consistent quality of products and services. He/she would have regular and close contact to guests to collect feedback and ideas, respond to guest comments, monitor...

**Additional Information** Call Center, Front Desk **Job Number** 24103539 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

**Job Number** 24062748 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Anticipate guest’s needs through observation and offer...

**Hạn nộp**: 30/03/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Kinh doanh & tiếp thị Vị trí N/A Cập...

**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online...

Professional working environment - Opportunity for career path growth - Attractive package **Guest Relations**: Welcome and engage with guests, ensuring a warm and inviting atmosphere. Address and resolve guest concerns, inquiries, and feedback promptly and professionally. Foster a culture of exceptional customer service among the team. **Team...

**Job Number** 24070784 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

**Job Number** 24065860 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

Professional working environment Opportunity for career path growth Attractive packageGuest Relations:Welcome and engage with guests, ensuring a warm and inviting atmosphere.Address and resolve guest concerns, inquiries, and feedback promptly and professionally.Foster a culture of exceptional customer service among the team.Team Leadership:Train, supervise,...

Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late...

**Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) To implement and maintain membership program. Proactively seek feedback on guest satisfaction and resolve problems. To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Respond to any questions, needs and desires of guests, and follow...

Scope of work: - Pro actively selling to guests and potential guests, promoting events, spaces and promotions. - Taking bookings during service. - Work as a team with colleagues, including other hostesses, managers and waiters. - Assist Head of Sales & Marketing to manage Guest Service team - Report challenges directly to the Sale & Marketing Manager unless...

**Job Number** 23107041 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...