Guest Experience Manager

1 week ago

Ho Chi Minh City, Vietnam SOFITEL SAIGON PLAZA Full time

**Job Description**:

- Be responsible as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets.
- Ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials/standards and quality programs, including related training, with the aim of ensuring brand consistency & excellence, while supporting optimal Guest Experience, increased satisfaction & loyalty.

Work Experience
- At least 3 years of working experience in related field;
- Bachelor’s Degree or Master’s Degree in Tourism Hospitality or any other related field;
- Luxury Hotel experience would be an asset;
- Excellent managerial skills; a leader by objective and coaching;
- Excellent Communications skills, excellent in English is a must, other languages would be an asset;
- Dynamic and proactive;
- Ability to work under pressure.

**Benefits**:

- Year end bonus base on annual performance
- Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave (+ 11 public holidays mentioned above)
- Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation
- 24/7 Personal Accident Insurance
- Parking fee
- 2 duty meals at Staff Canteen
- Uniform covered by the Hotel
- Carte Bienvenue

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