Guest Experience Manager

6 days ago

Ho Chi Minh City, Vietnam Rosewood Hotel Group Full time

**Job Description**:
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- Main responsibilities:
- The Quality Assurance Manager will cooperate with operational departments to ensure consistent quality of products and services. He/she would have regular and close contact to guests to collect feedback and ideas, respond to guest comments, monitor correspondence with guest and communicate with concern departments for appropriate trainings, improvement when needed to ensure products and services are to exceed expectation.- Requirements:
- Proficient English.- Great passion in hotel operation and customer service.

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