Guest Service Manager

6 days ago

Thành phố Hồ Chí Minh, Vietnam M VILLAGE Full time

**Hạn nộp**: 31/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 3 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
03/10/2024 09:49
MÔ TẢ CÔNG VIỆC
**Part 1**: Operational Management
Manage the day-to-day operations of the hotel, including overseeing the Guest Service Team and Housekeeping Team.
Plan and assign work to the hotel staff accurately, ensuring there is enough staff to provide exceptional service to guests.
Ensure that all bookings are in order and that prices are within allowed levels.
Maintain cash balances and handle funds correctly at all times.
Work closely with the Sales departments to maximize room capacity and achieve the highest revenue and best customer service.
**Part 2**: Guest Service Excellence
Handle guest complaints and requests quickly, professionally, and efficiently, while showing enthusiasm and offering problem-solving solutions in line with the hotel's interests.
Ensure that all staff members are knowledgeable about hotel products, current promotions, policy changes, and appropriate communication to best serve guests.
**Part 3**: Staff Development and Facilities Management
Train and coach staff on SOPs, hotel rules, and regulations.
Evaluate the performance of staff and suggest commendations or remedial and disciplinary action when necessary.
Be responsible for the hotel's facilities and ensure that all facilities are up to standard to serve the guests.
Manage and control the hotel inventory check and ensure that the orders and equipment are in order.
QUYỀN LỢI ĐƯỢC HƯỞNG
13th-month salary.
**Annual leave**: 12 days.
Competitive salary and bonus packages based on work results.
Opportunity to build a capable and inspired workforce for new hospitality.
Participating in social insurance, health insurance, and unemployment insurance according to state regulations.
Evaluation based purely on capacity and rapid growth opportunities.
YÊU CẦU CÔNG VIỆC
Effective communication in both Vietnamese & English, 3rd language is a plus.
Team management, planning, and reporting skills.
Experienced in leading and managing teams of 8-10 people.
Good communication and guest handling skills.
Hardworking, honest, careful, enthusiastic, and a good team supporter.
Good negotiation and persuasion skills; adept at handling complaints.
Proficient in computer skills
YÊU CẦU HỒ SƠ
1 Sơ yếu Lý lịch (Công chứng 6 tháng gần nhất)
1 CMND hoặc CCCD (Công chứng 6 tháng gần nhất)
1 Bằng cấp liên quan (nếu có)
1 Giấy khám sức khỏe (6 tháng gần nhất)
1 Hình 3*4 (mới nhất)

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