Guest Service Officer

4 weeks ago


Ho Chi Minh City, Vietnam Riverside Hotel Saigon Full time

**Mô tả công việc**:
(Mức lương: 9 - 12 triệu VNĐ)
- To meet, greet and assist all guests enthusiastically and in any way possible /Gặp gỡ, chào hỏi và hỗ trợ tất cả khách hàng một cách nhiệt tình
- To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions /Làm việc tại quầy và khu trò chơi để hỗ trợ khách hàng giải đáp các thắc mắc và tư vấn, tiếp thị cho các chương trình khuyến mãi.
- To guide the guests up to The Rewards /Hướng dẫn về thể lệ phần thưởng cho khách hàng.
- To assist guests with promotional redemption and the issue other promotion benefit if necessary /Hỗ trợ khách đổi quà khuyến mại và các vấn đề lợi ích khác nếu cần,
- Offer and arrange complimentary item/goodies for guests /Cung cấp và sắp xếp các mặt hàng / quà tặng miễn phí cho khách.
- Must continually strive to outperform and exceed guest expectations, be customer focused and possess a genuine devotion to assisting people /Phải liên tục cố gắng nâng cao bản thân hơn và luôn phục vụ tốt, tập trung vào khách hàng và sự tận tâm thực sự trong việc hỗ trợ mọi người
- To be a ‘wealth of information’, aware of current and future gaming promotions and events, in addition to “Marketing Team” activity /Để có được các thông tin phong phú, phải tìm hiểu về các chương trình khuyến mãi và sự kiện chơi game hiện tại và trong tương lai, bên cạnh hoạt động của nhóm Marketing
- To actively pass on Guest complaints, compliments or comments to Management / Marketing Team /Chủ động chuyển các khiếu nại, lời khen hoặc nhận xét của Khách hàng cho Đội ngũ Quản lý / Tiếp thị.
- To perform any other reasonable duty as requested by management /Thực hiện các nhiệm vụ khác theo yêu cầu của quản lý.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Income / Thu nhập : 8.000.000 - 12.000.000 VND
- Night work allowance + parking allowance + tip / Phụ cấp làm đêm + phụ cấp gửi xe + tiền tip
- Language allowance / Phụ cấp ngoại ngữ (dựa theo trình độ bằng cấp đạt được)
- All benefits under the Labor code are fully ensured / Các chế độ và quyền lợi khác theo Luật Lao động được đảm bảo đầy đủ
- Professional working environment / Được làm việc trong môi trường làm việc năng động
- Other benefits of company / Được hưởng chế độ đãi ngộ hấp dẫn từ phía công ty:
+ Public Holiday Bonus / Thưởng lễ tết

+ 13th salary / Thưởng Lương tháng 13

+ Meals, uniform, laundry support / Các bữa ăn, đồng phục, giặt ủi

+ Accident insurance package / Bảo hiểm tai nạn

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Excellent communication and customer service skills /Kỹ năng giao tiếp và dịch vụ khách hàng tốt
- Well problem solving skills with a high attention to detail /Kỹ năng giải quyết vấn đề và quan sát tốt.
- Willingness to work night shift, weekends, and holidays /Sẵn sàng làm việc cả đêm, cuối tuần và ngày lễ.
- Good Computer skill /Kỹ năng sử dụng máy tính tốt
- Fluently English communication skills. Chinese additional language - beneficial /Kỹ năng giao tiếp Tiếng Anh tốt. Ngoại ngữ thứ hai Tiếng Hoa là một lợi thế

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Dưới 1 năm



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