Guest Relation Officer

7 months ago


Ho Chi Minh City, Vietnam Saigon Prince Hotel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
PRIMARY RESPONSIBILITIES
- Attend to all pertinent matters concerning guests’ matters.
- Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
- Work in cooperation and coordination with Front Office Department.
- Meet and welcome guests in the Club Lounge area.
- Inspect rooms assigned to VIPs before their arrival.
- Assist Front Desk personnel’s whenever necessary.
- Attend to all guests’ inquiries and complaints.
- Log all complaints, etc in the Guest Relations Officers’ logbook.
- Updating of Guest History.
- Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
- Allocate, greet and check in groups.
- Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
- Promote hotel loyalty programs and their benefits to guests.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Full insurance as Law
- Service charge monthly
- Tet & Holiday bonus
- Guest comment Bonus
- Annual Team building
- Meal, uniform

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- A diploma or degree qualification.
- Good in oral and written English.
- Previous hotel-related experience desired.
- Good interpersonal and communication skills.
- Good presentation and public speaking skill.
- Good looking

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Không yêu cầu


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