Assistant Front Office Manager

10 hours ago

Hà Nội, Vietnam The Legend Hanoi Hotel Full time

**Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
19/11/2024 22:07
MÔ TẢ CÔNG VIỆC
- Control Day-to-day operations of the Front Office
- Maintain close contact with guests to build up good relationships, especially with return guests.
- Ensure that Guests History Record are updated, accurate and organized in PMS
- To fine-tune services of the Front Office operations, and have good eye for details.
- To liaise closely on a daily basis with all other departments in order to ensure effective communication and collaboration with all parties concerned.
- Ensure all guests comments are followed up and acted upon without delay.
- Update all manuals, policies and procedures, when required.
- Carry out regular training in order to ensure the highest levels of peformance are maintained at all times.
- Ensure all cash transactions handled by the FO personnel are done accurately, according to guidelines set by Director of Finance.
- To organize, direct and coordinate the daily activities of FO.
- To handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
- To ensure effective communication and coordination within the Front Office and with other departments.
- To be thoroughly conversant with the Front Office operation, policy matters and the computer system.
- To assist HR in the selection of staff, training and appraisals of all employees in the Front Of|ce.
- To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
- To welcome arriving and escort VIPs and bid farewell upon their departure.
- To ensure all records and reports in each Front Office section’s “Log Book” are promptly and ef|ciently recorded and followed up.
- To work closely with Duty Manager & Security Department in handling and resolving incidents affecting in-house guests.
- To have good knowledge and understanding of all emergency procedures and hotel policies.
- Responsible for the overall supervision, operation and ensure the coordination among all the Front Office sections
- Maintain good interpersonal relationship between hotel management and guests.
- To ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for staff on medical leave or any other leave.
- To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.
- To relief the Assistant Manager when they are off or take annual leave. To work shift whenever necessary.
- Although you are employed by the Front Office Department, you may be reassigned to any area that the management deems suitable and necessary.
- Conduct all the morning/afternoon briefing with the FO team, linked with night shift
- Follow the daily guest book comments and share with the team. Prepare action plan if needed.
- Preparation of Front Office monthly reports, commenting on key performance indicators.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority

QUYỀN LỢI ĐƯỢC HƯỞNG
- Bảo hiểm
- Đồng phục
- Phụ cấp: Ăn ca, Gửi Xe
- Thưởng Lễ, Tết, Cuối Năm
- Đào tạo
- Chế độ nghỉ phép

YÊU CẦU CÔNG VIỆC
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Strong leadership, interpersonal and training skills
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Good communication and customer contact skills
- Service-oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

YÊU CẦU HỒ SƠ
**SDT Ms Bích**: 0968628196
- Các yêu cầu khác sẽ được trao đổi trong quá trình phỏng vấn.

  • Assistant Front Office Manager

    2 months ago

    Hà Nội, Vietnam Hệ Thống Chuỗi Khách Sạn Wil’que Full time

    **Hạn nộp**: 13/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập...

  • Front Office Supervisor

    1 day ago

    Hà Nội, Vietnam Sofitel Legend Metropole Hanoi Full time

    **Hạn nộp**: 17/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 18/11/2024...

  • Club Manager

    3 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24182062 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam, 10000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Korean Front Desk Manager

    2 months ago

    Hà Nội, Vietnam Khách sạn Lotte Legend Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE OF POSITION Under the general direction of the Rooms Division Manager, and within the limits of established Lotte hotels & Resorts policies and procedures and local hotel policies and procedure, assists in the forward planning of the department which includes Reception, and Doorman...

  • Front Desk Agent

    3 months ago

    Hà Nội, Vietnam Dolce by Wyndham Hanoi Golden Lake Full time

    **Hạn nộp**: 26/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 28/08/2024 15:40 MÔ TẢ CÔNG...

  • (TuyỂn GẤp) Front Office Secretary/ Accor Live

    2 weeks ago

    Hà Nội, Vietnam Sofitel Legend Metropole Hanoi Full time

    Front Office Secretary/ Accor Live Limitless (ALL) Champion **Hạn nộp**: 31/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trợ lý,...

  • Duty Manager

    2 months ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24172084 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Assistant Manager Floor

    2 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number**24190737 **Job Category**Housekeeping & Laundry **Location**Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam, 10000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day activities in Housekeeping,...

  • Assistant Laundry Manager

    2 months ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Buồng phòng Vị trí Giám đốc, phó giám...

  • Assistant Housekeeping Manager

    2 months ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Buồng phòng Vị trí Giám đốc, phó giám đốc...

  • Assistant Restaurant Manager

    1 month ago

    Hà Nội, Vietnam Khách sạn Lotte Legend Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE OF POSITION Assists the Outlet Manager to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. MAIN ROLES Administration - Assists to ensure that the Food and Beverage activities in the outlet are aligned with the...

  • Assistant Restaurant Manager

    1 month ago

    Hà Nội, Vietnam Lotte Hotel Hanoi Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Ẩm thực Vị trí Trợ lý, thư ký Cập nhật 11/10/2024 09:24 MÔ TẢ CÔNG VIỆC PURPOSE OF...

  • Full-time Assistant to The Local Office of Flanders

    2 months ago

    Hà Nội, Vietnam Flanders Investment & Trade, C Embassy of Belgium Full time

    **Full-time assistant to the local office of Flanders Investment & Trade/ Embassy of Belgium - Hanoi, Vietnam** Flanders Investment & Trade (FIT) is the economic representation of the Flemish Region of Belgium abroad based at the Embassy of Belgium in Hanoi. The main task of Flanders Investment & Trade is to support Flemish companies exporting to Vietnam...

  • Program Officer

    3 months ago

    Hà Nội, Vietnam WCS Full time

    **Vacancy Announcement** **CLICK **HERE** FOR VIETNAMESE** **Position**: Program Officer **Reports to**: Policy and Law Enforcement Support (PLES) Team Leader **Supervisor to**: N/A **Location**: Ha Noi, Viet Nam **Country Program**: WCS Viet Nam Program **Team/Division**: Policy and Law Enforcement Support **Position Type**: Full time **Internal...

  • Club Supervisor-front Office

    3 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24170078 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam, 10000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Assistant F&b Manager

    1 month ago

    Hà Nội, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Ngành nghề Ẩm thực Vị trí Trưởng ca/ Giám sát Cập nhật 14/10/2024 17:34 MÔ TẢ CÔNG VIỆC PRIMARY...

  • Front-end Developer

    1 month ago

    Hà Nội, Vietnam SmartDev Full time

    **Company Description** SmartDev is a leading provider of global software solutions. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland). SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. SmartDev brings together smart people both internally and...

  • Cluster Assistant Director of Finance

    1 week ago

    Hà Nội, Vietnam Hilton Full time

    Cluster Assistant Director of Finance Position Purpose As the Cluster Assistant Director of Finance, you will oversee the financial operations of multiple hotels within the cluster. Your role is to ensure the highest standards of financial accounting, control, and reporting across all properties, while providing strategic financial support to the Cluster...

  • Operations Officer

    2 months ago

    Hà Nội, Vietnam HEDSChemonics International Full time

    **Recruitment of the** **Operations Officer** **General Summary/Background** The Operations Officer plays a crucial role in supporting the administrative, procurement, and HR logístical needs of Chemonics Higher Education projects. As a key member of the Operations team, this position requires close collaboration with all team members to ensure the...

  • Assistant Design Manager

    2 months ago

    Hà Nội, Vietnam Kumagai Gumi Co., Ltd. Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1/ General: Assistant Design Manager work closely with the Design and Construction team during the building process. They communicate with clients/and or his Boss to create building drawings, renderings or models, to meet client needs and comply with any local, state or federal regulations. Due to...