Duty Manager

3 weeks ago

Hà Nội, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

**Hạn nộp**: 01/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
02/12/2024 13:00
MÔ TẢ CÔNG VIỆC
**PRIMARY RESPONSIBILITIES**:
During their duty, Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Guest Relation, Group Coordinator, Operator and Business Centre.
The Duty Manager will be the first to be called if a guest is looking for a member of the management team.
The Duty Manager will be in permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides.
To maintain per shift an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may require further attentions.
The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of Assistant Front Office Manager, the Duty Manager will conduct by his/her own this briefing. They will encourage a good interactivity with all the Front Office staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the Dusit La Palais Tu Hoa Hanoi procedures and organization.
To ensure that a pertinent/relevant Duty Manager logbook is maintained updated and to check the logbook from the different sections of the Front Office to ensure that clear, constant and updated communication lines are kept with all Front Office staff.
Responsible for a detailed Duty Manager Handover by going through the activity of the day, the problems found, the follow up to do, the tasks not completed yet
To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
To ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
Responsible to ensure that all Financial and Audit Procedures are respected.
The Duty Manager will do personally at nighttime all the controls established in the audit procedures and report any irregularity to Front Office Manager on the following day.
To ensure that the close day is done correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager will as well supervise the accuracy of the daily financial reports issued by Front Office.
The Duty Manager will go through the correspondence of all the arrivals every night to ensure that the conditions and rates confirmed upon reservations are clearly updated and followed up on the Front Office side. To report to Front Office Manager any irregularity the day after.
The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
To keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
To be in alert and to call Security right away when a guest has a suspect attitude or luggage, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases must be reported in the Duty Manager's logbook.
QUYỀN LỢI ĐƯỢC HƯỞNG
Uniform
Duty Meals
Insurance policy per current labor law.
Accident Insurance 24/7
Monthly service Charge
Annual Health Check
Participating job training, skill training by international hotel standards.
Hotel's Activities
Other benefits per Vietnam labor law.
YÊU CẦU CÔNG VIỆC
Minimum education of Bachelor degree in Hotel Management or relevant discipline.
Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
Knowledgeable in Front Office Operations.
Have excellent English communication skills both in written and spoken.
Possess professional disposition with excellent interpersonal skills.
YÊU CẦU HỒ SƠ
Please send your CV in English

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