General Manager

3 weeks ago

Hanoi, Vietnam Adecco Full time

**Job summary**:
An excellent General Manager job based in Hanoi has just arisen at one of the world's leading retail companies.

**Responsibilities**:

- Operational Scope
- Manage the day-to-day operations of the mall to ensure mall is in tip-top condition and of quality excellence
- Develop operations and maintenance strategies to ensure the effective deployment of resources
- Prepare and present detailed reports, both on regular basis and as necessary, depending on the nature of the report
- Develop integrated marcom strategies for the mall, with focus on generating traffic and sales conversion, with an aim to strengthen the market position and asset value of the mall:

- Sustain and grow the shoppers and vehicular traffic visiting the mall.
- Drive higher sales and higher conversion rates.
- Enhance shopper experience
- Create commercial and social value with stakeholders through partnership
- Create signature events for the mall
- Promote service quality and service culture in the mall
- Develop and foster constructive working relation and partnership with retailers and key stakeholders (internal and external parties as well as owners’ representatives).
- Performing the role as a Duty Manager/ Crisis team leader as and when assigned in any events and on any occasion.
- Business and Corporate Strategy Scope
- Establish performance goals and budgets for the mall, managing the mall OPEX and maximizing rental income
- Understand and analyze tenants’ business plans and/or expansion strategies to make or support recommendations for tenant mix and/or tenant relocation to achieve the performance goals and financial targets of the mall
- Review and recommend leasing strategies in line with the overall business plan and in tandem with market conditions and trends
- Develop / review all internal management procedures, standard operational procedures, and audit procedures on a regular basis
- Identify and implement Asset Enhancement Initiatives, when and where necessary
- Develop Safety guidelines and SOPs, Business Continuity Plan, Disaster Recovery and Crisis Management Plan to ensure safety and security for the Retail portfolios under care
- Continuously develop, formulate, and transform the mall management model and best-practices/SOPs/guidelines/QAQC audits which can be applied for other malls
- Staff Development Scope
- Coach, Manage and Develop a cohesive team of mall management professionals across the various mall management functions (Operations & Maintenance, Tenancy coordination, Leasing, A&P, Marcom, Customer Service, IT & Technology) to acquire strong business acumen and sound commercial integrity with a focused commitment to the overall excellence of the retail portfolio under their care
- Formulate lessons plan, staff improvement plans for areas of weaknesses or knowledge gap where there may be for the Retail team under care
- Any other duties and responsibilities as may be reasonably requested by immediate supervisor/ Head of Department from time to time

**Experience requirements**:

- Minimum 10 years' experience in shopping centre management with retail knowledge and an understanding of retail property management

**Education requirements**:

- Excellent people management skills with people leadership to meet the needs of the business
- Excellent communication and written skills to be used in negotiation, presentation, and conflict resolution

**Contact Person**:
Hung Hoang

Adecco

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