General Manager

2 weeks ago


Hanoi, Hanoi, Vietnam Adecco Full time

Job summary:

An excellent General Manager job based in Hanoi has just arisen at one of the world's leading retail companies.

Responsibilities:

  • Operational Scope
  • Manage the daytoday operations of the mall to ensure mall is in tiptop condition and of quality excellence
  • Develop operations and maintenance strategies to ensure the effective deployment of resources
  • Prepare and present detailed reports, both on regular basis and as necessary, depending on the nature of the report
  • Develop integrated marcom strategies for the mall, with focus on generating traffic and sales conversion, with an aim to strengthen the market position and asset value of the mall:
  • Sustain and grow the shoppers and vehicular traffic visiting the mall.
  • Drive higher sales and higher conversion rates.
  • Enhance shopper experience
  • Create commercial and social value with stakeholders through partnership
  • Create signature events for the mall
  • Promote service quality and service culture in the mall
  • Develop and foster constructive working relation and partnership with retailers and key stakeholders (internal and external parties as well as owners' representatives).
  • Performing the role as a Duty Manager/ Crisis team leader as and when assigned in any events and on any occasion.
  • Business and Corporate Strategy Scope
  • Establish performance goals and budgets for the mall, managing the mall OPEX and maximizing rental income
  • Understand and analyze tenants' business plans and/or expansion strategies to make or support recommendations for tenant mix and/or tenant relocation to achieve the performance goals and financial targets of the mall
  • Review and recommend leasing strategies in line with the overall business plan and in tandem with market conditions and trends
  • Develop / review all internal management procedures, standard operational procedures, and audit procedures on a regular basis
  • Identify and implement Asset Enhancement Initiatives, when and where necessary
  • Develop Safety guidelines and SOPs, Business Continuity Plan, Disaster Recovery and Crisis Management Plan to ensure safety and security for the Retail portfolios under care
  • Continuously develop, formulate, and transform the mall management model and bestpractices/SOPs/guidelines/QAQC audits which can be applied for other malls
  • Staff Development Scope
  • Coach, Manage and Develop a cohesive team of mall management professionals across the various mall management functions (Operations & Maintenance, Tenancy coordination, Leasing, A&P, Marcom, Customer Service, IT & Technology) to acquire strong business acumen and sound commercial integrity with a focused commitment to the overall excellence of the retail portfolio under their care
  • Formulate lessons plan, staff improvement plans for areas of weaknesses or knowledge gap where there may be for the Retail team under care
  • Any other duties and responsibilities as may be reasonably requested by immediate supervisor/ Head of Department from time to time

Experience requirements:

  • Minimum 10 years' experience in shopping centre management with retail knowledge and an understanding of retail property management

Education requirements:

  • Excellent people management skills with people leadership to meet the needs of the business
  • Excellent communication and written skills to be used in negotiation, presentation, and conflict resolution

Contact Person:

Hung Hoang

Adecco
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