General Manager

2 weeks ago

Hanoi, Hanoi, Vietnam NavigosSearch Full time

What We Can Offer:

  • Attractive bonus
  • Healthcare plan
  • Paid leave


Leads the overall operation of the restaurant to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliancewith quality and operational standards.

Managerial/Supervisory Role

  • Develop/monitor annual budgets and manage the venue to ensure the financial performance is in line with the projections. Manage the BOH and be an active leader/manager of the FOH team to ensure service and training is on par with restaurant's brand standard.
  • Drive brand and value initiatives, concepts performance, and the development of people and culture which will ultimately define the success of the project.
Functional role

  • Development and implementation if the Annual Plan and Goals Program to ensure on an ongoing basis optimum guest satisfaction, sales potential and profitability.
  • Monitoring and managing the P/L with a strong focus on ensuring the POS is being used to manage COGS and inventory management etc.
  • Build a strong management team with a good foundation and clear vision of restaurant's positioning.
  • Daily, weekly, monthly, and quarterly reporting to the Managing Director of Eight Four Collective.
  • Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback.
  • Following up on trainings, debrief every training session that was held by the management trainees and work on improvement.
  • Quality control: constant checks, quality product, quality service.
Service management

  • Establishing a service culture which matches the desired positioning of the restaurant as a premium destination in Hanoi.
  • Developing a guest journey plan to be implemented by the service staff (from initial touch points at the hotel lobby to bidding guests farewell).
  • Ensures highest level of guest satisfaction by providing quality guest services and amenities.
  • Leading the development of FOH team's guest service skill through interesting and creating training methods.
  • Product focused training.
Training

  • Training manuals, bar manual, cocktail manuals.
  • Management training/ Inclusive of management training manuals.
  • Training for service flow in bar and lounge areas.
  • Bar training.
Follow up

  • Daily briefings with management team.
  • Observation and further development of service skill and level.
  • Work on team appraisals and development plans with the HR department.
  • Implement all Standards and Procedures.
  • Analyze item sales with team and work on improvements.
  • General maintenance of venues.

Job Requirements:

  • Bachelor's Degree in Business/ Hospitality Management or related fields or equivalent work experience.
  • At least five (05) years' experience handling equivalent position. At least one (1) year of prior Japanese venue experience (ideally more).
  • Hospitality industry preferably in hotels or restaurants/bars.
  • Strong leadership, management, and training capabilities.
  • Demonstrated ability to interact with guests, employees and third parties that reflects highly on the Company.

Job Locations:

  • Ha Noi

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