Restaurant General Manager

2 weeks ago


Hanoi, Hanoi, Vietnam Aloha Consulting Group Full time

ACG_1835_JOB- Manage the general operation of the restaurant to maximize performance, profitability and ROI by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards Plan and monitor annual budgets to ensure the financial performance as projected Manage the BOH and be a proactive leader of the FOH team to deliver service and training according to the restaurant's brand standard Promote brand and value initiatives, concepts performance, and people & culture development Develop and implement the Annual Plan and Goals Program to ensure guest satisfaction, sales potential, and profitability Manage and monitor the P/L to ensure the use of POS for COGS and inventory management Create a strong management team with thorough understanding and clear vision of the restaurant's positioning In charge of daily, weekly, monthly, and quarterly reporting to the Managing Director Manage the BOH team and coordinate with Human Resources and Chief Accountant of the building if necessary Foster a positive work environment for all employees; provide mentoring for employees of all levels through meeting, discussion, and performance feedback of any form Keep track of training and debriefing sessions held by the management trainees and look for ways to improve In charge of restaurant quality control (constant checks, quality product, and quality service) Build a service culture that aligns with the desired positioning of the restaurant as a premium destination in Hanoi Develop a customer journey plan to be executed by the service staff to ensure the highest level of guest satisfaction Lead the development of FOH team's guest service skill In charge of team appraisals and development plán with the HR department Analyze revenues and come up with solutions if neccesary In charge of general venue maintenance



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