Restaurant Manager

2 weeks ago

Hanoi, Hanoi, Vietnam Khách sạn Sheraton Sài Gòn Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Managing DaytoDay Operations
  • Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.
  • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Leading Food and Beverage Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Ensures and maintains the productivity level of employees.
  • Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Ensures the quality, standards and meets the expectations of the customers on a daily basis.
  • Empowers employees to provide excellent customer service.
  • Handles guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
  • Additional Responsibilities
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Ensures employees are treated fairly and equitably. Strives to improve employee retention.
  • Ensures employees receive ongoing training to understand guest expectations.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Attractive income
  • Wideopen career path 60 days of full pay and full social insurance coverage from the first day of work
  • Enjoy TOP monthly service fees.
  • Uniforms and meals are provided according to shifts.
  • Professional, safe, youthful, and supportive environment
  • Participate in training courses according to international 5star hotel standards.
  • Opportunities to travel abroad and gain experience in the field.
  • Monthly paid leave with salary.
  • Regular health checkups, social insurance, and 24/7 accident insurance coverage.
  • Luxurious birthday party with fancy gifts.
  • Teambuilding activities and TakeCare culture.
  • Attractive discount program for employees.
  • Career development at the world's largest hotel group.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Education and Experience:
  • Bachelor's degree
  • Experienced in restaurant management
  • Proficient in English.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn,Quản Lý Sản Xuất,Vận Hành/Sản Xuất

Đại Học
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