Hotel Manager

2 weeks ago

Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

Job Number

Job Category Property Leadership

Location Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

HOTEL DESCRIPTION
Sheraton Hanoi West will be a conversion of the Hyatt Regency West Hanoi. The hotel has 520 guestrooms including 39 suites, and 130 serviced apartments (from studios to 3-bedroom units). Food and beverage options include all-day dining, lobby lounge, sky bar, pool bar, club lounge and resident's lounge. Meeting facilities include a ballroom and 4 meeting rooms at a total event space of 661 square meters. Guests can enjoy spa, pool and fitness center in the hotel.


The hotel is located at 36 Le Duc Tho Street in Nam Tu Liem District which is part of the commercial area that is 7-9 KM west of Hanoi's core commercial area of Ba Dinh and Hoam Kiem Districts.

The West Hanoi area has seen an increasing number of new infrastructures, urban developments and office buildings that are popular for IT companies.

The Hotel is 5 minutes away from the major throughfare connecting to the Noi Bai International Airport in 35 minutes, as well as various industrial parks outside of the city in the north.

The hotel will be rebranded by Q2, 2024.

JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.

Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.

Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.

The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.

As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.


CANDIDATE PROFILE

Education and Experience

  • 2year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
OR

  • 4year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

  • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews financial reports and statements to determine how Operations is performing against budget.
  • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
  • Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
  • Strives to maintain profit margins without compromising guest or employee satisfaction.
  • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
  • Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
  • Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

  • Strives to improve service performance.
  • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
  • Ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary.
  • Ensures core elements of the service strategy are in place to produce the desired results.
  • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

  • Establishes a vision for product and service delivery on property.
  • Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
  • Ensures

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