Customer Service Coordinator

1 week ago


Ho Chi Minh City, Vietnam Huhtamaki Group Full time

Inspired to grow with your experience, learn and share with new colleagues?

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

Location: Huhtamaki Vietnam - No.22, Street 8, Vietnam-Singapore IP Thuan An Town, Binh Duong Province, Vietnam

CUSTOMER SERVICE COORDINATOR

Provide timely and effective support to customer service function/team.

Respond to internal and customer enquiries e.g. related to orders and/or returns and escalate queries.

Prepare and administer customer-related documentation.

Job description:
- Handle client inquiries and complaints about the company’s products and services.-
- Follow delivery order: Create D.O on the system- Delivery plan (total): Receive and update customers from sales- Delivery schedule (daily): Update plan by day for planning- Extend: Renew jobs that are past shelf-life- Expired goods tracking: Move the warehouse that is out of shelf-life according to the report from the system- Returns tracking: Notification, input, procedures for returned goods- Inventory: Check the location of the finished goods warehouse- Backup job WH: Usually warehousing, moving warehouses, issuing invoices, delivering goods, making transport handover documents.- Other Some other tasks from superior

Join us to shape the future together



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