General Manager
4 weeks ago
Retail/Wholesale
**RESPONSIBILITIES**:
Profitability and Productivity
- Develop your territory strategic vision, objectives, financial budgets, and forecasts as well as location’s expense and sales budgeting consultation with VP Ops, Finance
- Deliver sales and profitability targets. Execute strategies, initiatives and staffing levels are within budgetary guidelines and scheduling is within payroll budget.
- Actively partners with Managing Director, Divisional Merchandise Managers, Global Merchants and Marketing teams to influence and execute strategies to drive sales and profitability.
- Sets store selling and productivity plans to achieve or exceed customer penetration and spend targets and grow market share.
- Responds to changing business conditions to deliver sound financial results.
- Ensure the location management teams are effectively communicating both opportunities and issues to merchants.
- Minimize stock losses through effective management oversight of stock control practices and security procedures.
- Oversees Lease Brand Business relations: participates in lease negotiations; organizes strategies and tactics to build the lease business including working with the merchants, marketing teams and brands as appropriate on PSC events, training, mystery shoppers and store layouts.
- Builds strong relationships with joint venture partners.
- Maintain keen awareness of competitor movements and activities.
- Works as part of a team with Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required.
- Key management participant in redevelopment activities for your retail location as/when required
Team & Service Management
- Effectively communicate company overall objectives and how the location store’s sales targets and strategies support achievement of those objectives. Ensure location management team set goals and objectives which remain focused on overall business strategies. Review progress on a regular basis.
- Create and promote a positive work and industrial relations environment in line with company values, employee related policies and practices and local environment considerations. Responsible for staff retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of direct reports and the team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
- Ensure a development plan is in place and actively reviewed for all management and potential management team members.
- Partner with Managing Director and Talent Management to ensure a succession plan is in place and
actively progressing for your territory.
- Take corrective action to improve unsatisfactory performance, in consultation with Talent Management
and adhering to local TM requirements. Ensure your management team does the same.
- Ensure your management team consistently coaches their staff with a focus on enhancing the customer
experience. For Sales teams, in addition to service levels this includes continual improvement and
refinement of sales techniques and product knowledge.
- Prepare and deliver performance appraisals providing relevant and specific feedback. Ensure your location
management team members do the same for their staff.
- In collaboration with Managing Director, Corporate and local Talent Management teams, identify,
- Oversee recruitment and selection. Ensure conducted in a professional and efficient manner. In collaboration with Talent Management, up skill sales management team in recruitment techniques and ensure adherence to company related policies and local legislation.
Store Presentation
- Works with Store teams, Merchants and Visual to develop and implement both store presentation and promotional activities.
- Properly execute and maintain company internal and vendor’s Visual Merchandising directives in line with required standards.
- Oversee Facilities Management to ensure the highest standards are maintained.
- Ensure that the workplace is safe, with the premises and behaviors of employees not imposing risks to the
- health and safety of any person. Ensure systems or procedures are in place for risks to be identified and reported by any staff member, appropriately and promptly assessed, and to be actively addressed noting compliance with any relevant local legislation.
External Networking
- Actively participate in corporate charity initiatives, local community and government activities to demonstrate company’ commitment to the local community in both business and social senses.
- Establish and build strong working relationships with key business groups and associations (e.g. Airport
- Authority, Customs, Tourism Boards, travel agents, vendors, and business school / university faculty).
- Actively promote company brand and a strong positive professional image at all times.
General
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