Hotel Receptionist

1 week ago


Hanoi, Vietnam De Syloia Hotel Full time

Situated in the heart of the City, De Syloia Hotel is a 33-room charming boutique hotel with a long tradition, being the first commercial hotel to open in Hanoi in 1995. After a thorough renovation, De Syloia is now open for both business and leisure travelers, and we are looking for dedicated staff to join our service-minded team of staff. De Syloia Hotel is operated by professional Vietnamese staff with Danish management.
- _Perform work according to company standards and requirements of department head._
- _Maintain professional service standards at all times_
- _Do check-in (check-in), check-out (check-out) procedures and handle arising guests staying at the hotel, providing tourist information for guests_
- _Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key._
- _Process all payment types such as room charges, cash, checks, debit, or credit._
- _Answer, record, and process all guest calls, messages, requests, questions, or concerns._
- _Coordinate with Housekeeping to track readiness of rooms for check-in._
- _Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy._
- _Complete designated cashier and closing reports in the hotel’s system; Count bank at the beginning and end of shift._

**Job Requirement**
- _Ability to work in a multi-tasking, fast-paced environment_
- _Fluent English & Strong communication skill_
- _Demonstrated strong customer service skills_
- _Ability to work all shifts_
- _Honesty, passionate to go above and beyond_

**Salary and Benefits**
- _Fully enjoy the hotel's benefits according to regulations_
- _Attractive remuneration package & 13th-month salary + service charge_
- _Duty meal + parking allowance_
- _Uniform provided by the hotel_

**Salary**: 6,000,000₫ - 9,000,000₫ per month

Application Question(s):

- What is your level of English proficiency?

**Experience**:

- hotel and tourism industry: 2 years (required)



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