Hostess

2 weeks ago

Hanoi, Vietnam Capella Hanoi Hotel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
o Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
- Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management.
- Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide highest level of dining experience.
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Be the champion of hotel offerings, all outlet menus and special promotions. Actively upsell or cross-promote special offers within the hotel to maximise revenue generation for the hotel.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary package
- Comparing benefits
- Be a member of Suncare Insurance Program - an exclusive program for member of Sun Group

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred
- 2 - 3 years prior experience is similar role/capacity at luxury hotels/resorts
- Working knowledge of POS systems (e.g. MICROS)

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Không yêu cầu

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