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Customer Service Supervisor

4 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Develop and Manage Pricing Strategies:

- Develop and implement pricing strategies that align with the company’s business objectives.
- Analyze market trends and competitors to identify opportunities and challenges in pricing.
- Establish pricing policies and procedures to ensure consistency and fairness.
- Manage Booking and Transactions:

- Oversee the booking process from receiving requests to completing transactions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
- Negotiate and Liaise with Suppliers:

- Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
- Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
- Analysis and Reporting:

- Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
- Use data and analytics to propose improvements and optimize pricing and booking processes.
- Report issues and trends related to pricing and booking to management.
- Support and Develop Team:

- Lead, train, and develop the pricing and booking team.
- Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
- Motivate and encourage the team to achieve the company’s business goals.
- Collaborate with Other Departments:

- Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.
- Ensure Compliance and Service Quality:

- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Bachelor’s degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
- Minimum of 3-5 years of experience in pricing and booking, preferably in the logistics industry.
- Excellent negotiation, analytical, and project management skills.
- Ability to lead and develop a team.
- Strong communication and teamwork skills.
- Proficiency with tools and software supporting pricing and booking management.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Cao Đẳng
Không yêu cầu

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