Service Excellence Manager

The Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Team player and role model who motivates teams to provide excellent customer service. -...

The Retail Excellence Manager reports to the Retail Director - Vietnam and collaborates with regional & market functional teams,market retail leaders and their store leadership teams to improve retail performance and retail excellence across the Vietnam market. The Retail Excellence Manager monitors and reviews the performance of each store and partners with...

**Position**: The Retail Excellence Manager reports to the Retail Director - Vietnam and collaborates with regional & market functional teams,market retail leaders and their store leadership teams to improve retail performance and retail excellence across the Vietnam market. The Retail Excellence Manager monitors and reviews the performance of each store and...

**Role**: This role is requested to proactive leading in 3 main job scopes as below. **(1) Deploying the plan of Excellence Delivery** among Commercial Channels: corporate with functions and leverage the advance of 3A distribution network to optimize resource, achieve delivery effectiveness, ensure excellence execution and saving cost. **(3) Manage...

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

**Key Responsibilities**: - Motivate the team to meet business objective within a culture of continuous improvement, process excellence and high levels of workshop efficiency - Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements - Ensure the workshop complies with legal requirements and safety standards -...

**MAIN PURPOSE OF ROLE** The primary role of the Operations Excellence Manager is to manage the consolidation and reporting of supply chain KPIs for entire of Operations and drive continuous improvement in supply chain performance through implementation and maintenance of standardized processes, planning best practices, root cause analysis and corrective...

**SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...

**Summary**: - Commercial Excellence Manager drives the commercial and business excellence by design, planning and implementation of commercial processes, projects, and initiatives to maximize top and bottom-line results across Vietnam and Cambodia - This role is responsible for driving best-in-class standardized processes and tools to support performance...

**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT VIETNAM** **IS LOOKING FOR A IT SERVICE OPERATION MANAGER** **SENIORITY LEVEL**:Senior professional **FUNCTION**: DBS -...

Big foreign firm - International working environment - Attractive salary package **ROLES AND RESPONSIBILITIES** - Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. - Responsible in the overall management of a national service...

**Mô tả công việc**: (Mức lương: Thỏa thuận)Position Overview: Are you passionate about delivering exceptional service in the realm of account maintenance, card operations, and loan operations? Join Galaxy FinX as the Account Service Management Manager and lead our dedicated teams in these critical areas. As a key player in our innovative...

This position will lead and drive service delivery excellence to our clients and their customers by enabling fulfilment of their requests, with exceptional level of quality. He/She will also be expected to drive productivity and efficiency within the Service Delivery platform, bringing high touch and customised experiences to all end users through...

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...

**Company Description**: - At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._ - Every day we help our major global clients deliver ambitious and highly technical projects, in over 110...

Company Description - At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._ - Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices...

**RESPONSIBILITIES**: - Manage the Aftersales operations for Ducati & Royal Enfield in Ho Chi Minh City to achieve profitability and meet customer satisfaction targets. - Motivate the team to meet business objective within a culture of continuous improvement, process excellence and high levels of workshop efficiency. - Manage and control all Aftersales...

**IT Service Manager**: **Location**: Vietnam, Ho Chi Minh City **Function**: IT **Role**: Manager **Full time** **Job summary** **Principal Responsibilities: (Essential Functions)** ***Business development** - Working with marketing team to create slides and content for presentations (to be delivered online and offline, from time to time), brochures and...

Job Overview If you are passionate about top-notch service and have strong working knowledge of industry standards and practices as well as the company’s product and services, then this job is for you! JOB DESCRIPTION: - Facilitate communication with customer and onboarding procedures; - Work closely with the IT and Creative team members to bring...

**What We Can Offer**: - Lead, manage and develop capabilities of Technician team Nationwide - Traditional trade in the North and Central, South, New Modern on trade channel - Plan, roll out, maintain and track Sales Assets of the Company, sales equipment performance management at outlet level - Develop and embed Perfect Serve Standards, provide trainings...