Service Manager
7 months ago
Job Overview
If you are passionate about top-notch service and have strong working knowledge of industry standards and practices as well as the company’s product and services, then this job is for you
JOB DESCRIPTION:
- Facilitate communication with customer and onboarding procedures;
- Work closely with the IT and Creative team members to bring engaging user experiences to life and help create optimal customer experiences;
- Facilitate communication and collaboration among departments involved in the project;
- Assist in writing business requirements documents/tickets;
- Assist in product testing;
- Monitor and analyze service metrics agreement of internal and external vendors;
- Develop and recommends strategies to improve customer satisfaction and retention;
- Assist in global competitor analysis and user research.
JOB REQUIREMENTS:
- Preferably at least 2 years of relevant experience - Service Management, Product Management, Project Management, Customer Service
- Computer Science/IT related majors is preferred but not necessary.
- Industry knowledge/experience in iGaming or E-commerce industry is a big plus
- Excellent written and verbal communication skills.
- Strong problem-solving skills and analytical abilities
- Fluent in Vietnamese, Chinese, English
Pay: 35,000,000₫ - 45,000,000₫ per month
Application Question(s):
- How soon can you start if considered for the position?
- How much is your expected salary?
- Do you working knowledge/experience in iGaming or E-commerce industry? If not, what are the industries you have experience working and if you are okay to work in this type of industry?
**Language**:
- English (preferred)
- Chinese (preferred)
- Vietnamese (preferred)
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