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IT Service Management Manager

1 month ago

Ho Chi Minh City, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist

**YOUR TASKS**- To manage the infrastructure, technical support and telecommunications for VN.
- Directing the establishment of a continually improving omputer network and associated services.
- Rationalising the deployment of servers in order to provide high service levels at an appropriate cost.
- Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
- Planning the provision for security, availability, resilience and performance
- Providing advice and recommendations on the selection of network related hardware and software
- Identifying and evaluating network services, network hardware and software tools available in VN
- Documentation of all networks.
- To manage the HelpDesk to resolve issues in a timely manner.
- External customers: Contract negotiation, problem escalation, etc.
- Proactive member of the VN IT Management team.
- To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
- To set performance targets and goals for Technical Services in alignment with national plans and budgets.
- To rationalise the deployment servers, desktop and laptop units in order to provide high service levels at an appropriate cost.
- To ensure that Service Level Agreements for all services provided by Technical Services Team to the business are prepared and in place.
- To ensure all personal computer software is licensed.
- To escalate problems within the department as necessary.
- To develop IKOs/KPIs with team members and monitor individual performance.
- To develop a high performance service culture.
- To recruit quality staffs to ensure resourcing levels are met.
- To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- To identify training needs and opportunities to develop a highly skilled Technical Services team.**YOUR PROFILE**
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well
- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires Bachelor of Degree and in10-12 years IS management experience with at least 4 years at the regional level.

**OUR OFFER**
- Strong career support & lots of opportunities in an international environment
- Global certified training and a professional coaching & feedback culture
- Respect & Result culture
- Multifarious benefit program
- Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program