IT Service Management Manager

6 days ago

Ho Chi Minh City, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist

**YOUR TASKS**- To manage the infrastructure, technical support and telecommunications for VN.
- Directing the establishment of a continually improving omputer network and associated services.
- Rationalising the deployment of servers in order to provide high service levels at an appropriate cost.
- Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
- Planning the provision for security, availability, resilience and performance
- Providing advice and recommendations on the selection of network related hardware and software
- Identifying and evaluating network services, network hardware and software tools available in VN
- Documentation of all networks.
- To manage the HelpDesk to resolve issues in a timely manner.
- External customers: Contract negotiation, problem escalation, etc.
- Proactive member of the VN IT Management team.
- To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
- To set performance targets and goals for Technical Services in alignment with national plans and budgets.
- To rationalise the deployment servers, desktop and laptop units in order to provide high service levels at an appropriate cost.
- To ensure that Service Level Agreements for all services provided by Technical Services Team to the business are prepared and in place.
- To ensure all personal computer software is licensed.
- To escalate problems within the department as necessary.
- To develop IKOs/KPIs with team members and monitor individual performance.
- To develop a high performance service culture.
- To recruit quality staffs to ensure resourcing levels are met.
- To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- To identify training needs and opportunities to develop a highly skilled Technical Services team.**YOUR PROFILE**
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well
- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires Bachelor of Degree and in10-12 years IS management experience with at least 4 years at the regional level.

**OUR OFFER**
- Strong career support & lots of opportunities in an international environment
- Global certified training and a professional coaching & feedback culture
- Respect & Result culture
- Multifarious benefit program
- Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program

  • Service Manager

    1 week ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    EU Machinery Manufacturer - international working environment - Injection Molding Machine - Attractive salary package and benefits **Job search profile for: Service **M**anager** The position will directly report to Country Business Head while managing a team of 6 members (service engineer) and 1 spare part and service coordinator. The others are sales and...

  • Service Manager/ Delivery Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam digi-texx vietnam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Service Manager/ Delivery Manager**: - **Mã tin đăng: 3355019**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Incident Manager/technical Service Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Live Payments Full time

    **Incident Manager/Technical Service Manager ($2000)**: Live Payments - Ứng Tuyển System Admin English - Đăng nhập để xem mức lương - 244 Cống Quỳnh, Pham Ngu Lao Ward, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 3 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Attractive Salary + Bonus - Premium healthcare package...

  • Dbs Service Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT VIETNAM** **IS LOOKING FOR A IT SERVICE OPERATION MANAGER** **SENIORITY LEVEL**:Senior professional **FUNCTION**: DBS -...

  • Operations Manager/ Property Manager

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Highgate Property Management Full time

    **Hạn nộp**: 01/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 3 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Dự án BĐS/ Quản lý tòa nhà Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ...

  • Customer Service Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Huhtamaki Group Full time

    Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...

  • Service Sales Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Kỹ Thuật Toàn Thắng Full time

    **Mô tả công việc**: (Mức lương: 35 - 50 triệu VNĐ) - Prepare and implement service sales plan to achieve the sales target. Required to do service sales with support from service sales engineer, technical support dept., workshop technician and product sales team. - Manage, support and supervise the implementation of Service Order/Service...

  • Non Technical Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam highlands coffee service jsc Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Non Technical Manager**: - **Mã tin đăng: 3295259**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...

  • Account Services Manager

    1 week ago

    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Galaxy Finx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)Position Overview: Are you passionate about delivering exceptional service in the realm of account maintenance, card operations, and loan operations? Join Galaxy FinX as the Account Service Management Manager and lead our dedicated teams in these critical areas. As a key player in our innovative...

  • Manager, Technical Services

    7 days ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: RMIT is a leading multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. We offer postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. Our purpose is to offer life-changing experiences for our students, and...

  • Customer Service Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần phần mềm kiotviet Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3465352**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Customer Service Manager

    6 days ago

    Ho Chi Minh City, Vietnam chi nhánh công ty tnhh sức khỏe trọn đời tại thực phẩm.hồ chí minh Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3282908**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Customer Service Manager

    6 days ago

    Ho Chi Minh City, Vietnam lalamove Full time

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...

  • Customer Services Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Uponly NV Full time

    Customer Service Manager Responsibilities - Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Create processes to achieve the goals and objectives of the customer relations department given by the Top...

  • Workplace Service Assistant Manager

    1 week ago

    Ho Chi Minh City, Vietnam Unilever Full time

    Key Responsibilities - Supervise and manage all operational facilities include Facilities Management, Travel, Meeting, Event, Fleet - Be accountable for day-to-day service delivery in line with established service levels, whether provided by a third-party service provider or in house by Unilever. - Develop policies, procedures, work instructions relating to...

  • Data Services Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Rackspace Technology (acquired Just Analytics) Full time

    **Data Services Manager**: Rackspace Technology (acquired Just Analytics) - Ứng Tuyển SQL Team Leader - Đăng nhập để xem mức lương - Fl 8-Unit 802, Tòa nhà Beautiful Saigon, 2 Nguyễn Khắc Viện, Phường Tân Phú, District 7, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: -...

  • Project Manager

    7 days ago

    Ho Chi Minh City, Vietnam VSHR Career Service Full time

    **POSITION: PM PROJECT MANAGER** **WORKING LOCATION: HCMC** **SALARY RANGE: $1900 - $3000 (GROSS)** **COMPANY INTRODUCTION** A company is headquartered in the United Kingdom. We are one of the leading technology companies in Vietnam with extensive experience in consulting and providing technology solutions on a global scale for many large corporations...

  • Customer Service Manager

    1 week ago

    Ho Chi Minh City, Vietnam công ty cổ phần sachi Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3269042**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Cooling Service Manager

    1 week ago

    Ho Chi Minh City, Vietnam NavigosSearch Full time

    **What We Can Offer**: - Lead, manage and develop capabilities of Technician team Nationwide - Traditional trade in the North and Central, South, New Modern on trade channel - Plan, roll out, maintain and track Sales Assets of the Company, sales equipment performance management at outlet level - Develop and embed Perfect Serve Standards, provide trainings...

  • Convention Services Manager

    1 week ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23210248 **Job Category** Event Management **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally assisting in the...