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Automotive Service Manager

2 weeks ago

Ho Chi Minh City, Vietnam Ferrari Vietnam - Supreme Auto Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)1. Work Experience: more than 10 years

2. Work experience in import car brand is preferable, especially super cars

3. Good interpersonal and communication skills; must be able to explain problems in cars to customers

4. Deep technical knowledge and experience on maintenance and repair for cars; must be able to inspect repair status by technicians and give advices and train them

5. Ability to organize and plan works, according to Ferrari Standards; should be able to optimize the processes as well, depending on current situations

6. Ability to analyze the workshop time distribution system and to learn Ferrari DMS(intranet)

7. Education level: University and above

8. English is a must in order to understand technical aspects of Ferrari cars; Every manual on Ferrari cars is in English
**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Job Training Program

Gasoline Support

Lunch Support
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
1. Overall Workshop Management
- Creating, maintaining, controlling the service processes with the high level of efficiency at the workshop, according to Ferrari Standards
- Planning and Meeting After sales goals & Reporting to General Manager and General Director on a regular basis
- Tools, Equipment & Part Inventory Management
- Customer Prospecting for work/spare parts/accessories with Service Advisor
- Labor time management(Scheduling workshop labor availability)

2. Checking on work and Approval
- Checking on a Diagnosis carried out by Technicians
- Auditing vehicles at the end of each work and checks; testing the validity of the work carried out Technicians
- Checking quotations submitted by Service Advisor

3. After Sales Customer Management
- Supervising Service Advisor on customer contacts
- Solving customer complaints, if any
- Customer Data Management with the Ferrari DMS

4. Technician Training Management
- Scheduling training for technicians when necessary
- Advising them with technical knowledge

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cơ Điện,Lập Kế Hoạch,Tự Động Hóa,Đấu Thầu/Dự Án

Trung cấp - Nghề
Không yêu cầu