Service Manager

1 week ago


Thành phố Hồ Chí Minh, Vietnam ICONIC Full time

**SERVICE MANAGER - Automotive Industry**
[Location: Tan Phu - Tan Binh - HCM]

**JOB DESCRIPTION**:

- Oversee all aftersales activities and operations. Ensure the revenue increases as per the company's strategy
- Managing the internal quality including but not limited to: recruitment, interview, training, duty scheduling, performance management, planning the headcount budget annually, disciplinary actions, and after-sales policy development.
- Checking compliance with all service-related guidelines, regulations, and requirements at the branch.
- Ensuring smooth daily operation & controlling workflow between departments in the workshop
- Developing strategies and implementing and supervising measures to rapidly increase market shares for services, parts, and accessories
- Cooperating with the Aftersales Manager of the importer to analyze and exploit market potential through regular observation, analysis, and evaluation of customer and competitor behavior in the service market
- Updating new requirements, regulations from related Authorities to Branch Manager and BOD
- Be in charge of specific reports requested by BOD/HCM Branch Manager

**REQUIREMENTS**:

- Bachelor's Degree in automotive, engineering pedagogy, or equivalent level of professional training
- Minimum of 8 years experience in the Automotive or related industry; at least 3 years of relevant experience in Management
- Proficient in English
- Good social skills including Communication skill, Conflict management; Customer care skill, Problem-solving & negotiation skills
- Be sensitive to analyzing the automotive market, especially in luxury brand names in Vietnam

**CONTACT INFORMATION**:
Zalo: 0916440909

Pay: Up to 45,000,000₫ per month

Application Deadline: 2024/12/31



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