Service Manager

4 months ago


Ho Chi Minh City, Vietnam Talentnet Full time

**RESPONSIBILITIES**:

- Manage the Aftersales operations for Ducati & Royal Enfield in Ho Chi Minh City to achieve profitability and meet customer satisfaction targets.
- Motivate the team to meet business objective within a culture of continuous improvement, process excellence and high levels of workshop efficiency.
- Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements.
- Ensure the workshop complies with legal requirements and safety standards.
- Maintain strong collaborative relationship with manufacturers.
- Develop and maintain a strong rapport with customers.
- Any other tasks assigned by your superior.

**REQUIRMENTS**:

- Vietnamese National
- Minimum 3 years proven Aftersales Management experience within the automotive industry.
- High level of English ability, both written and verbal
- Passion for customer service and experience in a service-oriented environment
- Strong communicator with a customer-centric personality
- Excellent people management and interpersonal skills
- Process-driven, highly motivated and results-oriented

**For more information, please contact**:

- Mr. Che Ba Vu (84) 6291 4188 - Ext: 528


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