![Telestar](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist/it Helpdesk Specialist
2 months ago
**Giới thiệu**:
We help companies extend their business. Build your specialized team in sales, customer support, tech support or lead generation and see how we can make your business grow while saving time and money.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Monitor all activities by using our system.
Guide customers through step-by-step solutions, ensuring their understanding and satisfaction. WORKING TIME
**Monday - Friday**: From 13:00 - 22:00
JOB REQUIREMENTS
Strong verbal and written skills in English.
University/College degree in information technology, computer science or any related fields.
Proven experience as a Tech Support Specialist or similar role.
Familiarity with common troubleshooting tools and remote support software.
Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
Ability to work independently and collaboratively as part of a team. BENEFITS:
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Team building, Happy Hour every week.
Social insurance and annual leave are based on the Vietnam Labour Code.
Incentives will be added based on employee performance.
A 13th-month bonus is provided based on performance.
**Địa điểm làm việc**: TPHCM
**Lương**: 11000K - 16000K VND một tháng
**Loại hình công việc**: Thỏa thuận thời gian
**Yêu cầu**:
**Quyền lợi**: Bảo Hiểm Y Tế, Chế độ bảo hiểm, Khu vực giải trí, Thưởng Lễ-Tết, Thưởng Tháng 13
**Hạn nộp**: 2024-05-24
**Kinh nghiệm**: 1 - 2 năm
**Bằng cấp**: Cao đẳng
**Lĩnh vực**: IT/CNTT -IT Phần cứng, Mạng,IT Phần mềm;Bán hàng, Kinh Doanh -Tư vấn - CSKH
**Số lượng cần tuyển**: 1
**Giới tính**: Không yêu cầu
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