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Director, Corporate Agency Management

4 weeks ago

Hanoi, Vietnam Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

This role will represent Agency Management Team at sales locations to drive business growth and ensure the quality of business in term of recruitment, sales activities and the ways conduct business to make sure sales force do business by integrally ways.

**On the job you will**:
**1. Driving Agency strategic agenda among sales regions**
- Working with agency to ensure the key Agency strategic priorities are carried out thoroughly among the sales regions Frequently visiting sales offices to join and observe agency meeting, training, etc. to ensure the business activities are aligned with our strategic priorities.
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**2. Ensuring quality business activities in the assigned sales locations/regions **and thus proactively avoiding potential risks**
- Keeping track of the leading indicators such as agency office attendance, meeting attendance, skill training attendance, recruitment COP, JFW, key activities schedules, etc.
- Performing analysis to monitor sales, recruitment quality and escalate to the CAO
- Prepare monthly business quality forecast by regions identifying potentially risky sales locations

**3. Monitoring risk and compliance factors at assigned locations/regions**
- Reviewing Key Risk Indicators - KRI with PSM+/RD+ and following up on the agreed action plan
- Getting a clear picture on potential misconduct/fraud cases found in various risk analysis reports
- Monitoring the red flag cases identified various risk analysis reports
- Escalating potential misconduct, fraud, red flag cases, and unpleasant office environment to company on monthly basis, etc.

**4. Conducting business quality assurance training**
- Preparing and conducting risk and business conduct sharing for PSM+ and agency leaders
- Reminding all agency leaders and PSM+ completed the mandatory compliance and risk training sessions

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefits
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- BA designation, along with insurance industry experience is preferred.
- Excellent communication both verbally and in writing.
- Understanding of business culture and behavior.
- Good management & Leadership skills
- Strong problem-solving and analytical skills
- Results oriented, with the ability to manage competing priorities and projects.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Our mission, to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer

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