Associate Account Operations Executive, Zalopay

2 weeks ago


Ho Chi Minh City, Vietnam VNG Full time

**1. Merchant integration**:

- Implement integration process with merchants:

- Support BD Team or direct negotiations with merchants on integration terms: how to integrate, operate, and make payments.
- Verify merchant’s information and proceed with the contract after finishing the deal.
- Create/ update merchant’s account/ ID on system.
- Coordinate with internal stakeholders such as Product, Technical and Business Development to handle the connection, test the payment flow, handle arising issues and push implementation progress according to the requirements of each project.
- Support testing (user side & merchant side) and guide merchants to perform operations on Merchant Site provided by ZaloPay (Merchant tool) before releasing.
- Conduct acceptance with relating teams after completing the connection process.
- Collaborate with internal team members to ensure efficiency.

**2. Merchant operation**: focus on providing excellent service to stakeholders and Merchants.- Perform Operational activities that are related to Merchant Operations, such as: Merchants info update, system error/bug fix.
- Manage paperwork, such as e-form, contract renewal/additional appendix, monthly promotions appendix and Reconciliation, contract termination
- Respond to Merchant’s inquiries in an accurate and timely manner, for information about products and services; track their feedback and use it to improve our product offerings.
- Maintain up-to-date knowledge of all products and services offered by the company
- Assist in the implementation of marketing campaigns, including requesting and following up on POSM deployment
- Perform other duties, as assigned by management

**Yêu cầu**:

- Highly organized with superb attention to detail, hard-working, meticulous.
- Work well under pressure.
- Excellent communication, interpersonal, customer service skills, and problem-solving skills.
- Strong time management skills and multitasking ability
- Proficient in Excel, Word, Outlook, and PowerPoint, with aptitude to learn new software and systems



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