Product Operations Executive, Zalopay

5 months ago


Ho Chi Minh City, Vietnam VNG Full time

As a **Product Operations Executive** you will have the opportunity to:

- Be involved in Fintech business with ZaloPay - expected to be one of the leading e-payment products in Vietnam.
- Opportunity to build and enhance the Merchant site and reconcile system with the fully support from internal Technical/Operation & Finance Accounting team.
- Work with all of ZaloPay teams to understand operational activities of a start-up environment
- Experience in operation and go-to-market for CRM/ Customer Success is a plus

**What you will do**:

- Participate in reviewing operation terms and articles in the contract between ZaloPay and Partners.
- Solve problems and disputes from customers relating to transaction via ZaloPay and Partners.
- Ensure payment, settlement and control transactions are carried out correctly, on time and accurately
- Implement, monitor and check daily and monthly settlement and reconciliation with partners Merchants/ Banks, supplier & internal control.
- Create document & maintain a detailed knowledge of industry best practice.
- Report on settlement, payment, chargeback and dispute handling activities.

**Yêu cầu**:

- Bachelor degree in Finance & Business.
- At least 2 years of experience working within team at e-wallet industry or banking industry.
- Good understanding of online payment industry issues.
- Strong problem solving skills.
- Working knowledge of Windows-based business computers an Microsoft Office programs; specifically Excel, Word, Outlook, Visio, PowerPoint.



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