Associate Operations Executive, Zalopay

2 months ago


Thành phố Hồ Chí Minh, Vietnam VNG Full time

Tham gia view các điều khoản về đối soát trong hợp đồng với đối tác
- Giải quyết các khiếu nại/tra soát giao dịch của Khách hàng Zalopay& đối tác
- Đối soát giao dịch với Ngân hàng, các tiện ích &dịch vụ tài chính, khuyến mãi, khác,v.v.v
- Đảm bảo các giao dịch được thanh toán, quyết toán và kiểm soát được thực hiện chính xác, kịp thời và chính xác
- Thực hiện, theo dõi và kiểm tra quyết toán hàng ngày, hàng tháng và với các đối tác Thương nhân/Ngân hàng, nhà cung cấp & Kiểm soát nội bộ
- Xác định và điều tra nguyên nhân chính của sự khác biệt trong thanh toán và đảm bảo có giải quyết kịp thời
- Phối hợp với các phòng ban nội bộ để giải quyết các vấn đề
- Làm báo cáo hàng tuần/tháng

**Yêu cầu**:

- Bằng cử nhân về Tài chính và Kinh doanh
- Có ít nhất 2 năm kinh nghiệm làm việc cùng nhóm ở ngành Ví điện tử hoặc ngành ngân hàng
- Hiểu biết tốt về các vấn đề của ngành thanh toán trực tuyến
- Kỹ năng giải quyết vấn đề mạnh mẽ/tố
- Kỹ năng chăm sóc/ quan hệ khách hàng và dịch vụ khách hàng tốt.
- Kiến thức làm việc về máy tính doanh nghiệp chạy Windows và các chương trình Microsoft Office; cụ thể là Excel, Word, Outlook, Visio, PowerPoint
- Cẩn thuận trong công việc, tư duy logic
- Ham học hỏi và có tính cầu tiến trong công việc
- Giao tiếp tốt với đồng nghiệp và thích nghi với môi trường làm việc tốt



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