Front Desk Agent

4 weeks ago


Hanoi, Vietnam hôtel de l opéra hanoi - mgallery by sofitel Full time

To handle reservation tasks in the absence of reservation team.
- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To implement all policies and procedures in enhancing the quality of service.
- To be able to up sell room accommodation during high occupancy to maximize revenue.
- To be able to check
- in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

**Yêu cầu công việc**:
Good communication skills
At least 2 years of related experience in International hotels
Strong Knowledge of Opera V5
Strong problem solving and handling complaints skills
Organized, responsible and independent
Fluent in English

**Quyền lợi**:
Free motorbike parking
Allowance for Night shift
Staff duty meal & uniform are provided by Hotel
Associate special discount for hotel rooms and F&B services at International Accor properties
05 working days 02 days
- off per week
Annual health check
Local and international training course

Cập nhật gần đây lúc:

- 2024-02-17 02:00:34


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