Front Desk Agent

6 months ago


Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24110603

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Assistant Manager

    6 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24085060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Airport Services Agent

    6 months ago


    Hanoi, Vietnam Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Hanoi, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Front Desk Agent

    6 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24055898 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    6 months ago


    Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully. 2. Give guest complete and immediate attention to any complaint and request. 3. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS...

  • Mgr-front Office Ii

    7 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24078829 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Desk Agent

    7 months ago


    Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. - To implement all policies and procedures in enhancing the quality of service. - To provide courteous and efficient service to all internal / external guests. To ensure...

  • Front Office Manager

    6 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24018152 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....


  • Hanoi, Vietnam No 9 Cat Linh street, Quoc Tu Giam Ward, Dong Da District, Hanoi Full time

    **Job Description**: - In charge of personnel recruitment, development plans for team members. - Duties include daily operation, Champion of loyalty program, assign roster according to hotel business requirement, maintain and reinforce brand standards, performance management and coaching of Front Office team. - Areas of responsibilities include Front Desk,...

  • Front Office Manager

    6 months ago


    Hanoi, Vietnam Hyatt Place Ha Long Bay, Bai Chay Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations To deliver the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including...

  • Front Office Agent

    6 months ago


    Hanoi, Vietnam AccorHotel Full time

    **Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...


  • Hanoi, Vietnam Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Hanoi, Vietnam as Senior Airport Services Agent. Job Role Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures...

  • Front Desk Agent

    6 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24033803 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and issuing...

  • Guest Service Agent

    6 months ago


    Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Welcoming guests Be well groomed at all time and maintain a friendly cheerful attitude To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times Courtesy and politeness are to be observed at all times and freely communicate with...


  • Hanoi, Vietnam Gata Global Full time

    **Company** A global IT service provider has established a reputable presence in Hanoi. The company is known for its advanced technology solutions and commitment to driving digital transformation for businesses. Company’s reputation in Hanoi is characterized by its expertise in delivering innovative IT services and its dedication to customer satisfaction....

  • Virtual Receptionist

    6 months ago


    Hanoi, Vietnam IWG Full time

    **Virtual Receptionist** **About the company** IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to...

  • Front Desk Supervisor

    6 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24032300 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the...

  • Receptionist

    6 months ago


    Hanoi, Vietnam Công Ty TNHH Quản Lý Tư Vấn Mapletree Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) You will assist in manning the front office of Mapletree’s properties with another Receptionist. Job Responsibilities - Meet and greet guests at reception in a professional, approachable and friendly manner. - Managing the front desk reception duties such as handling incoming phone calls and...

  • Customer Services

    8 months ago


    Hanoi, Vietnam ITL Full time

    **REQUIREMENTS**: - Coordination with Space Control & Sales for booking orientation & handle reservation - Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition. - Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies. - AWB stock control. - Arrange Cargo Loading...

  • Medical Secretary

    6 months ago


    Hanoi, Vietnam Bệnh Viện Việt Pháp Full time

    **Medical Secretary****: - Mô Tả Công VIệc - Interpret medical consultations in French, English, Vietnamese. - Translate medical documents in to French, English, Vietnamese. - Prepare and translate medical reports in French, English and Vietnamese according to doctors’ request. - Coordinate with Front Desk staff for in & out patient admission/...


  • Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24088088 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services (e.g.,...