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Senior Business Development Executive

3 months ago

Ho Chi Minh City, Vietnam Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Vietnam-Ho Chi Minh

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 05/Feb/2024, 8:49:22 PM

**Unposting Date**: Ongoing

**The Role Responsibilities**

**Job Role**
- Approaching customers to introduce new retail products.
- To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts.
- Meeting the business sales growth plan by achieving personal target on all financial products - asset and liabilities.
- Providing one-stop quality customer service in an efficient operation where risks are well controlled.

**Strategy**
- Deploy the road map for the client onboarding journey.
- Deliver the SLA to retain the committed standards of execution and delivery of ops work stream.
- Deliver high level of Customer service excellence.

**Business**
- Generation of new business via cross-selling activities and calls.
- Making effort to hit monthly / quarterly / yearly target assigned by Team Manager.
- Communication with customer and explain products feature and persuade customers.
- Learning on job to improve banking knowledge and soft skill.

**Processes**
- Providing good service quality / service standards / service scope.
- Attend regular training / retraining in order to provide competent service excellence to existing and potential customer.
- Customer retention efforts with personal involvement in complaint resolution / handling.
- Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized and superior services and generate revenue.

**People and Talent**
- Set for self-development and self-discipline.
- Open mind and work in collaboration with related parties toward customer service excellent in compliance with internal policies and procedure.

**Risk Management**
- Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.

**Governance**
- Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
- Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group’s ability to remain within risk appetite is not materially threatened.
- Familiarise self with governance structures and mandatory bank processes.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

**Key Stakeholders**
- Team
- Product Team
- Tech Development Team

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in in Standard Chartered Bank (Vietnam) Limited / Employee Banking
- College or University degree.
- Strong tele contact handling skills and active listening.
- Customer orientation and ability to adapt / respond to different types of personas.
- Ability to multitask, prioritize and manage time effectively.
- Excellent in Computer Skills such as excel, MS office.
- Proven customer service experience (Plus).
- Attention to detail.

**Role Specific Technical Competencies**
- Office computer skills
- Telesales skills

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one anot