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[liobank] - Customer Service Supervisor
4 weeks ago
Capability
- HO - Khác
- Department
- Trung tâm Ngân hàng số LioBank
- Job posted on
- Aug 29, 2023
- Employee Type
- Nhân viên chính thức
**Who you are**:
- Purposeful, energetic, responsible, customer-oriented, and enthusiastic about new products.
- Ready to learn new and interesting information about banking products, cards and Fintech processes.
- Ability to work in an English
- speaking environment.
- Strong presentation and communication skill.
- Positive and responsible with can-do attitude.
- Skilled at delegating and motivating people.
**What you will do**:
- Manage the daily operation of the Team to maximize Team’s productivity and performance.
- Lead the Team to achieve individual and team performance KPIs targets.
- Assist customer service specialists with duties where required.
- Oversee and assess customer service staff activities, and provide them with regular performancerelated feedback.
- Coach, train and develop team members to effectively align team capacities with current and future
business needs.
- Prepare knowledge-based documents such as summaries and responses to frequently asked
questions.
- Perform continual analysis of current performance and conduct real-time re-forecasting to make
necessary adjustments in staffing plans to achieve service level goals in Call Center.
- Assist Head of Customer Service in providing effective and efficient services, where applicable, to
ensure customer satisfaction.
- Undertake other tasks assigned by Head of Customer Service Department.
**Skill requirements**:
- Bachelor’s degree in Business Administration, Business Management, or a related field.
- 2+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Strong people and organizational skills.
- Excellent management and supervisory skills.
- Proficient in Microsoft Office Suite or related software.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Organized skills with attention to detail.
- Availability to work in shifts.
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