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Hanoi-2023-30

2 months ago


Hanoi, Vietnam United States Embassy Hanoi Full time

**Announcement Number**:
HANOI-2023-30 (R)

**Hiring Agency**:
Embassy Hanoi

**Position Title**:
Resource Coordination Assistant (IT/Technical Support)

**Open Period**:

- 06/27/2023 - 07/11/2023
- Format MM/DD/YYYY

**Vacancy Time Zone**:
GMT+7

**Series/Grade**:
LE - 6530 7

**Salary**:
USD $13,827 /Per Year

**Work Schedule**:
**Promotion Potential**:
LE-7

**Duty Location(s)**:
**1**
- in
Hanoi, VM

**Telework Eligible**:
No

**For More Info**:

- HR Section

84-24-38505000 Ext: 5127

Overview

**Hiring Path**:

- Open to the public

**Who May Apply/Clarification From the Agency**:
Open to: All Interested Applicants/All Sources
For USEFM - FP is 07. Actual FP salary determined by Washington D.C.

**Security Clearance Required**:
Public Trust - Background Investigation

**Appointment Type**

Permanent

**Appointment Type Details**:
**Marketing Statement**:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

**Summary**:
The work schedule for this position is:

- Full-time 40 hours per week.

**Supervisory Position**:
No

**Relocation Expenses Reimbursed**:
No

**Travel Required**:
Not Required

Duties

Qualifications and Evaluations

**Requirements**:
**EXPERIENCE**:At least two years of progressively responsible experience in a multilingual or multinational media, marketing, or logistics working environment, with IT systems / network management and / or systems administration as a significant part of the job is required.

**JOB KNOWLEDGE**:Must be/must have:
Thorough knowledge of maintenance, operation, and security compliance for computer network and knowledge of network and data storage.

Thorough knowledge of U.S. foreign policy objectives and interests in Vietnam; and understanding of regional, ethnic, socio-economic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping Vietnamese perceptions of the United States.

Good knowledge of customer service in Vietnam and understanding of communications in Vietnam and the international information environment as it affects Vietnam, and familiar with advanced digital practices and procedures.

**Education Requirements**:
University degree in computer science, information technology, electrical engineering, or network systems administration or local equivalent is required.

**Evaluations**:
**LANGUAGE**:
Good working knowledge in Speaking/Reading/Writing English is required.** (This will be tested.)**

Fluent in Speaking/Reading/Writing Vietnamese is required.

**SKILLS AND ABILITIES**: Must have:
**Analytic skills**: Must be able accurately to assess resource challenges and identify solutions. Must be able to perceive significant changes in on-site PD operations and adjust operations in response. Must be able to perceive the emergence of new audience preferences and trends in information consumption and visual and multimedia norms, to recommend PD equipment that will support strategic content creation or public engagement goals and objectives.

**Communication / Interpersonal skills**: Must have excellent customer relations, interpersonal, and cross-cultural communication skills. Must have basic written and oral communication skills. Must be able to work effectively with Mission personnel and Vietnamese institutions on PD operations and resources. Must be able to contribute to Strategic Content Coordination discussions of use of visual and audio materials and dissemination channels. Must be able to contribute to Public Engagement team discussions of use of event planning and technical support requirements in different situations and venues. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Must be able to interpret informally between English and Vietnamese for discussions of equipment usage, setup/troubleshooting, procurement, and maintenance.

**Management Skills**: Effective management skills are required, including the ability to develop and oversee logistics for PD and Mission events and those taking place at partner institution locations. Must be able to identify and resolve, or seek help in resolving, problems with use of PD equipment. Must be able to assess PD equipment and determine which acquisitions (equipment, software, etc.) will meet current and future needs.

**Technical Skills**: Must have excellent knowledge of and ability to analyze PD requirements for IT system performance and to coordinate with overall Mission systems and requirements; knowledge of operation and maintenance of IT systems and related equipment; and ability to troubleshoot and remedy system and equipment failures, either independently or through contracts for system and equipment maintenance and repair. Good keyboarding and data entry skills are required; familiarity with electronic discovery tools, in particular the internet, and standard information retrieval practices and pr


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