IT 1st Line Supporter

1 week ago


Ho Chi Minh City, Vietnam Công Ty TNHH Spring Production Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
As a part of the 1st line team, that currently counts 2 other team members, you will be the first person our customers will meet when they call or write to the SPRING family. In this function, it is important that you can define the IT problem so that the customer can move forward quickly.
For that, you need your experience with support in IT, both on the Windows and MAC platform, your strong customer service gene, and you’re understanding that speed plays a significant role for the customer

Your tasks will include:

- Answering user inquiries on MS teams or on phone.
- Defining and managing issues.
- Problem solving IT related issues.
- Escalation of problems to 2nd or 3rd support.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
WE OFFER
- 13th month salary;
- An attractive package of annual leave, sick leave and child-sick leave;
- Social insurance, health insurance and unemployment insurance;
- Annual health check-up;
- Meal, mobile and petrol allowance;
- Free parking for motorbikes;
- Teambuilding activities and social events (company trips, charity trip, New Year’s party, kickoff party, team building, Friday bar, gifts for Tet and mid-autumn festival, lucky money, quarter team bonus);
- A cool place to work incl. rooftop pantry with table football;
- A focus on personal and professional growth, adding to your skillsets, and always challenging the status quo
- An international working environment that is constantly moving;
- A chance to develop working relationships with overseas colleagues;
- We promise that you will get busy, you will have fun, you will be challenged, and you will become more skilled. In other words, you will not be bored.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**REQUIREMENTS**:

- Passionate about customer service and support
- Have more than 3 years of experience with IT support for larger companies and has a structured approach to task solution.
- Have experience with ticket systems, preferably ServiceDesk, but not a requirement.
- Have knowledge of Office365 administration.
- Good in both writing and speaking English,(TOEIC 500)
- Good overview and can prioritize tasks.
- Knowledge on both Windows and Mac platform.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Support

Đại Học
Không yêu cầu


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