IT 1st Line Supporter
1 week ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
As a part of the 1st line team, that currently counts 2 other team members, you will be the first person our customers will meet when they call or write to the SPRING family. In this function, it is important that you can define the IT problem so that the customer can move forward quickly.
For that, you need your experience with support in IT, both on the Windows and MAC platform, your strong customer service gene, and you’re understanding that speed plays a significant role for the customer
Your tasks will include:
- Answering user inquiries on MS Teams or on phone.
- Defining and managing issues.
- Problem solving IT related issues.
- Escalation of problems to 2nd or 3rd support.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th month bonus, quarterly team target bonus
Healthcare package (includes personal accident insurance and annual health check-up)
Annual leave, sick and child-sick leave
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Passionate about customer service and support
- Have more than 3 years of experience with IT support for larger companies and has a structured approach to task solution.
- Have experience with ticket systems, preferably ServiceDesk, but not a requirement.
- Have knowledge of Office365 administration.
- Good in both writing and speaking English, (TOEIC 500)
- Good overview and can prioritize tasks.
- Knowledge on both Windows and Mac platform.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
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