Club Service Agent

3 months ago

Hà Nội, Vietnam Pan Pacific Hanoi Full time

**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
23/09/2024 17:02
MÔ TẢ CÔNG VIỆC
MAIN DUTIES
- To check and prepare Club Rooms and Suites arrivals/departure and assign rooms for incoming guests according to room rates and guests requests
- To handle all mails, facsimiles, messages, special requests and provide information and assistance to the guests
- To escort each guest to their rooms after check-in registration, as well as to the lobby after completion of departure processing
- To attend to guest’ requests promptly, efficiently and to report to the Supervisor or Assistant Manager for service recovery and follow up
- To provide cheerful, courteous and efficient service each time and to meet with every guest’s request promptly
- To ensure the set-up at the Lounge is ready for daily breakfast and evening cocktails and the food is sent by F&B on time
- To perform any other activities or tasks as directed by the Club Floor Supervisor or Management.

QUYỀN LỢI ĐƯỢC HƯỞNG

**Benefits**:

- Professional working environment with attractive remuneration and insurance package
- 5.5 working days per week
- Upto 3.5 months year-end bonus
- Meals, uniform and laundry is provided by hotel
- Qualified hotel doctor to take care of your health and always available to give you medical advice
- Opportunity to join international training and development programs
- Chance to work with a great team of people and career growth in the international luxury hotel brand
- Special food and beverage discount at hotel
- Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
- Annual health check-up, summer vacation and many outing activities.

YÊU CẦU CÔNG VIỆC

**Requirements**:

- Good command of English
- Minimum of six months of relevant experience a 5-star hotel or resort
- Have knowledge of basic food and beverage service and control standards
- Hospitality or Tourism diploma or degree will be an asset
- Highly organized and detail-oriented, demonstrated experience as a team player
- Excellent interpersonal and guest service skills, be compassionate towards guest issues and concerns and possess a high degree of personal integrity
- Be available to work shifts.

YÊU CẦU HỒ SƠ
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