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Clearance Support Agent

1 month ago

Hà Nội, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**YOUR TASKS**
- Discharge customs clearance responsibilities by communicating with customers and providing shipment status visibility to the network within established standards
- Facilitate the clearance of DHL shipments by communicating with customers, DHL entities, and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
- Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.
- Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
- Provide customers with duty and tax advice notification and seek payment approval from these customers when the duty and tax amounts payable exceed DHL’s payment limits
- Collate the clearance documents and coordinate the handover of these documents with the assigned broker for BTO shipments.
- Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on daily.
- Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up-to-date and accurate
- Determine the shipment value in accordance with the local valuation guidelines provided by the local authorities
- Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review
- Contact Customers for shipment information, duty, and tax advice, seek payment approval
- Maintenance of Customer database
- Ensure the attainment of both inbound and outbound shipment clearance efficiently within clearance performance targets and transit time

**YOUR PROFILE**
- 2 - 3 years relevant experience working with customs clearance matters within the transportation, logistics, or import / export industry
- Education / Qualification: Diploma holder
- English: Fluent (written and spoken)
- Software skills (Word, Excel, PowerPoint, etc.)

**OUR OFFER**- Multifarious benefit programs.-
- Strong career support & lots of opportunities in an international environment.-
- Training: both online and offline with Global DHL Standards.-
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.-
- Working together based on DHL values of “Respect and Results”.-
- Diverse engagement activities under “Best Day Everyday” - our Health & Well-being program.-
- Employee hobby clubs, sports championships.