Guest Experience Supervisor

3 weeks ago

Hà Nội, Vietnam Dolce by Wyndham Hanoi Golden Lake Full time

**Hạn nộp**: 26/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
28/08/2024 15:40
MÔ TẢ CÔNG VIỆC
***:
Lead and supervise of the club floor function to achieve the highest possible guest satisfaction to hotel guests.

**RESPONSIBILITIES**:

- Greet and welcome both hotel and Residence guests upon arrival.
- Register the club floor guests into the computer, verifying reservation, address, and credit information.
- Promote the Wyndham Rewards membership Program and provide recognition and benefits to all present members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Supervise the club floor agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Assign specific tasks to club floor agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Provide high standard to guest for breakfast, happy-hour and meeting request.
- Provide ongoing training and support to front desk agent.
- Issue key to and control entrance of safety deposit boxes.
- Maintain all club floor related equipment and a par stock of supplies.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Competitive Benefit
- Salary: Negotiate

YÊU CẦU CÔNG VIỆC
**ABILITIES / KEY COMPETENCIES / SKILLS**:

- Good communication skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Good Leadership skills.
- Fluent in English.

**EDUCATION / CERTIFICATES / EXPERIENCE**:

- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
- 1 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

YÊU CẦU HỒ SƠ
Ứng tuyển trực tuyến trên Hoteljob.vn

  • Guest Service Supervisor/ Customer Service Supervisor

    3 days ago

    Hà Nội, Vietnam Pizza 4P’s Full time

    (**Working place: Ho Chi Minh or Ha Noi)_ **ABOUT 4P‘S** We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then...

  • Guest Experience Manager

    3 days ago

    Hà Nội, Vietnam Movenpick Living West Hanoi Full time

    **Hạn nộp**: 15/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Cầu Giấy - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 19/11/2024...

  • Guest Experience Expert

    3 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25013152 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Service Coach

    2 weeks ago

    Hà Nội, Vietnam Pizza 4P’s Full time

    (**Working place: Ho Chi Minh or Ha Noi)_ **THE SITUATION** We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then...

  • Guest Service Supervisor

    2 weeks ago

    Hà Nội, Vietnam Pizza 4P’s Full time

    (**Working place: Ho Chi Minh or Ha Noi)_ **ABOUT 4P'S** We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then...

  • Guest Experience Expert

    2 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24195624 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam, 900000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert

    4 days ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information**Casual **Job Number**25008767 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam, 900000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • TuyỂn GẤp) Guest Experience Officer

    1 week ago

    Hà Nội, Vietnam Masterise Group Full time

    Guest Experience Officer - Japanese speaking **Hạn nộp**: 28/02/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Dự án BĐS/ Quản lý tòa nhà Ngành...

  • Guest Services Supervisor

    3 weeks ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập...

  • Guest Experience Expert jw Marriott Hotel Hanoi

    3 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24172855 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Service Center Supervisor

    6 days ago

    Hà Nội, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

    **Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 13/12/2024 17:09 MÔ TẢ CÔNG VIỆC Primary...

  • Recreation Experience Expert

    4 days ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25024066 **Job Category**Golf, Fitness, & Entertainment **Location**Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serve as a key resource for all recreation activities...

  • Guest Service Agent

    3 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24191056 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam, 180000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Front Office Supervisor

    4 days ago

    Hà Nội, Vietnam Sofitel Legend Metropole Hanoi Full time

    **Hạn nộp**: 17/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 18/11/2024...

  • Recreation Experience Expert

    4 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24152879 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve as a key resource for all recreation activities...

  • Bar Supervisor

    2 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24210019 **Job Category**Food and Beverage & Culinary **Location**Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect grooming and attire of staff, and rectify any...

  • At Your Service Supervisor

    4 days ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25024079 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests,...

  • Guest Service Agent

    3 days ago

    Hà Nội, Vietnam Calidas Landmark 72 Royal Residence Full time

    **Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Cầu Giấy - Hà Nội, Quận Nam Từ Liêm - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 25/09/2024...

  • Khách Sạn Sheraton Hà Nội Tuyển Dụng Guest Experience Expert

    3 weeks ago

    Hà Nội, Vietnam Sheraton Hanoi Hotel Full time

    **Hạn nộp**: 20/01/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 27/12/2024 11:17 MÔ TẢ CÔNG VIỆC Receive, record,...

  • Housekeeping Supervisor

    4 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24217245 **Job Category**Housekeeping & Laundry **Location**Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...