Guest Experience Supervisor

4 months ago

Hà Nội, Vietnam Dolce by Wyndham Hanoi Golden Lake Full time

**Hạn nộp**: 26/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
28/08/2024 15:40
MÔ TẢ CÔNG VIỆC
***:
Lead and supervise of the club floor function to achieve the highest possible guest satisfaction to hotel guests.

**RESPONSIBILITIES**:

- Greet and welcome both hotel and Residence guests upon arrival.
- Register the club floor guests into the computer, verifying reservation, address, and credit information.
- Promote the Wyndham Rewards membership Program and provide recognition and benefits to all present members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Supervise the club floor agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Assign specific tasks to club floor agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Provide high standard to guest for breakfast, happy-hour and meeting request.
- Provide ongoing training and support to front desk agent.
- Issue key to and control entrance of safety deposit boxes.
- Maintain all club floor related equipment and a par stock of supplies.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Competitive Benefit
- Salary: Negotiate

YÊU CẦU CÔNG VIỆC
**ABILITIES / KEY COMPETENCIES / SKILLS**:

- Good communication skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Good Leadership skills.
- Fluent in English.

**EDUCATION / CERTIFICATES / EXPERIENCE**:

- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
- 1 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

YÊU CẦU HỒ SƠ
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