At Your Services Agent

4 weeks ago

Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

At Your Services Agent - Nhân viên Tổng đài
**Hạn nộp**: 15/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
5
Nơi làm việc
Thị Xã Hà Giang - Hà Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
17/09/2024 15:18
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
CANDIDATE PROFILE
Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Comply with quality assurance expectations and standards.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
QUYỀN LỢI ĐƯỢC HƯỞNG
Premium insurance with many inpatient and outpatient medical examination and treatment benefits
Phone allowance, meals allowance and others
Marriott International Associate discount for Room and F&B
International work environment.
YÊU CẦU CÔNG VIỆC
At least six months to one year-experience at the same position.
Be able to relocate to Ha Giang City.
YÊU CẦU HỒ SƠ
Resume

  • Call Center Agent

    3 weeks ago

    Hà Nội, Vietnam Wyndham Garden Ha Noi Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) : Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. RESPONSIBILITIES: - Process all incoming and outgoing calls accurately and courteously. - Record and controls accurately wake up calls. - Page guests in...

  • Reservation Agent

    1 month ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 16/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 10/09/2024 16:21 MÔ TẢ CÔNG...

  • Club Service Agent

    3 weeks ago

    Hà Nội, Vietnam Pan Pacific Hanoi Full time

    **Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Ẩm thực Vị trí Nhân viên Cập nhật 23/09/2024 17:02 MÔ TẢ CÔNG VIỆC MAIN DUTIES - To...

  • Reservation Agent

    3 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24168137 **Job Category** Reservations **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Guest Service Agent

    1 month ago

    Hà Nội, Vietnam Movenpick Living West Hanoi Full time

    **Hạn nộp**: 15/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Cầu Giấy - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • Guest Service Agent

    1 month ago

    Kiên Giang, Vietnam Crowne Plaza Phu Quoc Starbay Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Responsible for all activities relevant to guest service, such as check-in and check-out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries. - Registers and rooms all arrivals according to established procedures. - Performs check in, check out, room change procedures...

  • Reservation Agent jw Marriott Hotel Hanoi

    1 month ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24158264 **Job Category** Reservations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Recreation Agent

    2 weeks ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 4 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Khác Vị trí Nhân viên Cập nhật 27/09/2024 08:10 MÔ TẢ CÔNG...

  • Air Import Agent

    2 weeks ago

    Hà Nội, Vietnam Expeditors Full time

    **Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...

  • Regent Service Manager/quản Lý Tổng Đài

    1 week ago

    Kiên Giang, Vietnam Regent Phú Quốc Full time

    **Hạn nộp**: 07/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Phú Quốc - Kiên Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 07/10/2024...

  • Guest Services Manager/quản Lý Trực Ca

    1 week ago

    Kiên Giang, Vietnam Regent Phú Quốc Full time

    **Hạn nộp**: 07/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Phú Quốc - Kiên Giang Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 07/10/2024 16:05 MÔ TẢ...

  • Gm

    4 weeks ago

    Hà Nội, Vietnam Halong Booking Tours Full time

    **Travel Agent Company Hiring: Sales & Customer Care Representative** Are you passionate about travel and customer service? Join our dynamic team at [Your Company Name], a leading travel agency in Vietnam, as a **Sales & Customer Care Representative**. We’re looking for a motivated individual who enjoys working with guests and delivering unforgettable...

  • Junior Customer Support Officer

    1 month ago

    Hà Nội, Vietnam Digisource Full time

    We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization. This role is perfect for you if you are a...

  • Guest Service Agent

    3 weeks ago

    Hà Nội, Vietnam Calidas Landmark 72 Royal Residence Full time

    **Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Cầu Giấy - Hà Nội, Quận Nam Từ Liêm - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 25/09/2024...

  • Reservation Agent

    4 weeks ago

    Hà Nội, Vietnam Melia Bavi Mountain Retreat Full time

    **Hạn nộp**: 10/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hai Bà Trưng - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 22/09/2024 08:33 MÔ...

  • Snr Customer Delivery Architect

    1 month ago

    Hà Nội, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

    10+ years track record of consulting, managing and delivering large-scale enterprise implementations, and 7 years in technology/software sales, presales, or tech consulting in customer facing roles. - Experience in industry domain of FSI with ability to understand and articulate business impact of technical decisions. - Deep hands-on experience leading the...

  • Guest Service Coach

    4 weeks ago

    Hà Nội, Vietnam Pizza 4P’s Full time

    (**Working place: Ho Chi Minh or Ha Noi)_ **THE SITUATION** We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then...

  • Customer Services

    1 week ago

    Hà Nội, Vietnam SJ LOGISTICS VINA Full time

    **Giới thiệu**: 1.Job Description **Office**: The Sun Building, Me Tri Street, Me Tri Ward, Nam Tu Liem District, Ha Noi Work as a connector between customers and companies to ensure effective service levels to customers: - Arrange submission of NVOCC documents. (HBL, A / N, D / O, D / N, C / N) - Receive requests from agents and customers (Air/Sea...

  • Executive Floor Agent

    7 days ago

    Hà Nội, Vietnam MOVENPICK Full time

    **Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the...

  • Guest Service Supervisor

    1 month ago

    Hà Nội, Vietnam Pizza 4P’s Full time

    (**Working place: Ho Chi Minh or Ha Noi)_ **ABOUT 4P'S** We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then...