At Your Services Agent

2 months ago

Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

At Your Services Agent - Nhân viên Tổng đài
**Hạn nộp**: 15/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
5
Nơi làm việc
Thị Xã Hà Giang - Hà Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
17/09/2024 15:18
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
CANDIDATE PROFILE
Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Comply with quality assurance expectations and standards.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
QUYỀN LỢI ĐƯỢC HƯỞNG
Premium insurance with many inpatient and outpatient medical examination and treatment benefits
Phone allowance, meals allowance and others
Marriott International Associate discount for Room and F&B
International work environment.
YÊU CẦU CÔNG VIỆC
At least six months to one year-experience at the same position.
Be able to relocate to Ha Giang City.
YÊU CẦU HỒ SƠ
Resume

  • Call Center Agent

    2 months ago

    Hà Nội, Vietnam Wyndham Garden Ha Noi Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) : Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. RESPONSIBILITIES: - Process all incoming and outgoing calls accurately and courteously. - Record and controls accurately wake up calls. - Page guests in...

  • Reservation Agent

    2 months ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 16/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 10/09/2024 16:21 MÔ TẢ CÔNG...

  • Club Service Agent

    2 months ago

    Hà Nội, Vietnam Pan Pacific Hanoi Full time

    **Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Ẩm thực Vị trí Nhân viên Cập nhật 23/09/2024 17:02 MÔ TẢ CÔNG VIỆC MAIN DUTIES - To...

  • Reservation Agent

    2 weeks ago

    Hà Nội, Vietnam Sofitel Legend Metropole Hanoi Full time

    Reservation Agent - Nhân viên đặt phòng **Hạn nộp**: 04/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng...

  • Reservation Agent

    2 months ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24168137 **Job Category** Reservations **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Guest Service Agent

    3 months ago

    Kiên Giang, Vietnam Crowne Plaza Phu Quoc Starbay Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Responsible for all activities relevant to guest service, such as check-in and check-out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries. - Registers and rooms all arrivals according to established procedures. - Performs check in, check out, room change procedures...

  • Guest Service Agent

    3 months ago

    Hà Nội, Vietnam Movenpick Living West Hanoi Full time

    **Hạn nộp**: 15/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Cầu Giấy - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • Guest Service Agent

    2 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24191056 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam, 180000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Reservation Agent jw Marriott Hotel Hanoi

    2 months ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24158264 **Job Category** Reservations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Guest Services Agent

    3 weeks ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 5 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • Air Import Agent

    2 months ago

    Hà Nội, Vietnam Expeditors Full time

    **Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...

  • Recreation Agent

    2 months ago

    Hà Giang, Vietnam Four Points by Sheraton Ha Giang Full time

    **Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 4 Nơi làm việc Thị Xã Hà Giang - Hà Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Khác Vị trí Nhân viên Cập nhật 27/09/2024 08:10 MÔ TẢ CÔNG...

  • Operations Agent

    3 weeks ago

    Hà Nội, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Senior Service Engineer

    1 week ago

    Hà Nội, Vietnam HITACHI ENERGY VIETNAM COMPANY LIMITED Full time

    **Description** **Mission Statement**: At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring...

  • Regent Service Manager/quản Lý Tổng Đài

    1 month ago

    Kiên Giang, Vietnam Regent Phú Quốc Full time

    **Hạn nộp**: 07/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Phú Quốc - Kiên Giang Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 07/10/2024...

  • Tailor-made Expert Vietnam

    2 weeks ago

    Hà Nội, Vietnam Discova Full time

    **Refer a friend** **Job no**: 524087 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Wholesale & Product **About the Opportunity** As a member of the Discova Tailor-made Sales team, you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience...

  • Customer Service Supervisor

    6 days ago

    Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...

  • DevOps Engineer 1

    4 weeks ago

    Hà Nội, Vietnam Hitachi Digital Services Full time

    We're Hitachi Digital Solutions, a global digital solutions and transformation business. Our expertise, innovation and technology unlocks potential - we take theme park fans on magical rides, conserve natural resources, protect rainforests, and save lives. We automate, modernize, optimize, and accelerate. Our people are trusted transformers, with deep...

  • Guest Services Manager/quản Lý Trực Ca

    1 month ago

    Kiên Giang, Vietnam Regent Phú Quốc Full time

    **Hạn nộp**: 07/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Phú Quốc - Kiên Giang Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 07/10/2024 16:05 MÔ TẢ...

  • Clearance Support Agent

    3 weeks ago

    Hà Nội, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...