Recreation Agent

**Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
4
Nơi làm việc
Thị Xã Hà Giang - Hà Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
27/09/2024 08:10
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
Maintain an adequate supply of cups and water in recreation area.
Clean fitness and recreation area restrooms and showers.
Obtain, fold, and stack towels according to company procedures.
Distribute lockers and towels to guests.
Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.
Provide information to guests about available recreation facilities and activities.
Promote a fun and relaxing atmosphere for guests.
Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
Provide assistance to injured guests until the arrival of emergency medical services.
Promote the rules and regulations of the recreation facility.
CRITICAL TASKS
Recreation Communication and Coordination
Provide information to guests about available recreation facilities, activities, lessons, and equipment.
Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Recreation Equipment and Supplies
Clean and maintain recreational equipment and supplies.
Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
Distribute lockers and towels to guests as requested.
Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.
Recreation and Fitness Area Maintenance
Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
QUYỀN LỢI ĐƯỢC HƯỞNG
Premium insurance with many inpatient and outpatient medical examination and treatment benefits
Phone allowance, meals allowance and others
Marriott International Associate discount for Room and F&B
International work environment.
YÊU CẦU CÔNG VIỆC
At least six months to once year-experience at the same position.
Be able to relocate to Ha Giang City.
YÊU CẦU HỒ SƠ
Resume