[ila] Operations Supervisor

6 days ago

Ho Chi Minh City, Vietnam ILA Full time

**Responsibilities**:
1. Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development

2. Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
3. Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

4. Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use

5. Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct

6. Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes

7. Scheduling
- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time

8. TA management

a. Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction

b. Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling

c. Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination

d. TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action

9. Social/Motivation activities
- Working location:
**+**
**ILA Phan Văn Trị**:
**757 - 759 - 761 Phan Văn Trị Phường 7 Quận Gò Vấp**
**+ **ILA Vincom Thủ Đức**:Lầu 5 Tòa nhà Vincom, Số 216 Võ Văn Ngân Phường Bình Thọ Quận Thủ Đức**
**+ **ILA Lê Văn Việt: 468 Lê Văn Việt Phường Tăng Nhơn Phú A Quận 9**

**Skill Requirements**:
Leadership/ownership

Management skills

Team building and Communication skills

Problem-solving skills

Training and coaching skills

Well-organized and detailed management

**Required Experience**:
Prefer 02 years of working experience in a foreign company and in-service product

**Required Education and qualifications**:
Prefer working experience in an educational organization

University graduated

Ability to work independently and as part of team

Fluent in both English and Vietnamese

**Benefits**:

- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulations.
- Chances for promotion and transfer

**Contact Us**:

- 146 Nguyễn Đình Chiểu, quận 3, TP. Hồ Chí Minh
- 028 73024466

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