Operations Supervisor

6 months ago


Ho Chi Minh City, Vietnam Trung Tâm Tiếng Anh ILA Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
**1. Training and Development**
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development

**2. Property management**
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
**3. Staff supervising**
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

**4. Inventory**
- Responsible for appropriate forecast and ordering of books and materials for centre use

**5. Course administration**
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct

**6. Class schedule**
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes

**7. Scheduling**
- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time

**8. TA management**

**a. Teaching Assistant recruitment**
- Forecast TA
- Recruitment process
- Induction

**b. Scheduling**
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling

**c. Remuneration**
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination

**d. TA Performance management**
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action

**9. Social/Motivation activities**

**Working location:757 - 759 - 761 Phan Văn Trị Phường 7 Quận Gò Vấp**

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulations.
- Chances for promotion and transfer

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**1. Qualifications**

a. Prefer 02 years of working experience in a foreign company and in-service product

b. Prefer working experience in an educational organization

c. University graduated

d. Ability to work independently and as part of team

e. Fluent in both English and Vietnamese

**2. Skills**

a. Leadership/ownership

b. Management skills

c. Team building and Communication skills

d. Problem-solving skills

e. Training and coaching skills

f. Well-organized and detailed management

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
1 - 2 năm



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