Zim - Booking Supervisor
6 months ago
1.To supervise the team:
- To supervise the daily activities of the Booking - Special Accounts and special cargo group (reefers, DG and OOGs) and report to CS Manager
- To follow up the performance of the team to meet KPI target for booking confirmation
- To provide regular training for new and incumbent staff to ensure they are equipped with the right knowledge and skills and updated regularly on system upgrades and changes
- To conduct regular audit to ensure the Team conforms to the right quality of work and standards
- To drive process efficiency improvements
- Schedule staff working hours to ensure good balance of workload and resources
- To conduct team building activities to motivate and build good rapport among team members
2.To provide customer service:
- Taking care of bookings for special accounts and special cargo, including preparing and sending bookings to customers
3.To be a Special account focal point:
- Being a focal point for booking issues related to special accounts and special cargo, especially in dealing with complex booking matters
**Requirements**:
- 3-5 years experience in shipping line
- Experience in customer facing, bookings and related function(s),
- Familiar with SAP CRM or similar system
- Education: University graduation
- Teamwork attitude and leadership
- Fluent English speaking and writing
- Microsoft Office skill: Excel, Doc and Microsoft Outlook
Function:
Global Customer Service
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