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Ocean Booking Staff

4 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

The Ocean Booking Staff is responsible for delivering outstanding service to both internal and external customers, providing shipping schedule information and shipping instructions (bookings), updates on changes in destinations, and delays in transit, and checking the profit and loss for shipments. The staff must promptly respond to customer inquiries and complaints adhere to established quality guidelines, and coordinate closely with relevant departments to ensure the smooth and proper execution
of the booking process.
- Place booking with carriers/co-loaders as directed by the Sales & Marketing and Procurement & Pricing Team/Ocean Booking Supervisor/carrier guideline from GPC
- Maintain all booking-related data and update booking requests on daily App
- Ensure the smooth day-to-day operation of designated customer bookings and capacity.
- In collaboration with the team supervisor, establish a waitlist and rolling list as needed.
- Maintain consistent, clear communication with all relevant parties.
- Notify customers and the Sales & Marketing of any schedule changes or booking delays.
- Make internal shipment instructions based on the Sales & Marketing's information and quotation and provide timely handover to the Document Team.
- Collaborate with the Sales & Marketing and Procurement & Pricing Team to handle any loss cases that require management approval.
- Work closely with the customer, Sales & Marketing, and Logistics departments to ensure proper booking procedures are followed.
- Cross-check carriers' debit notes or invoices and confirm payment.
- Notify superiors of any irregular issues on time.
- Perform other tasks as assigned by the superiors.
- Report to direct superiors as requested.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Education and experience:

- College or Bachelor's degree.
- At least 01 year of experience in the forwarding and logistics industry with a solid understanding of its processes and practices.
- Proficient in using systems for booking, documentation, shipping insurance, and intranet.
- Working knowledge of all operational procedures and practices.
- Required skills and abilities:

- Skilled in PC usage and familiar with business systems relevant to the role to effectively troubleshoot problems.
- Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is an advantage.
- Ability to work well under pressure and in a fast-paced environment.
- Working Conditions and Benefits:

- Working Place:

- HCM Office: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
- HAN Office: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
- Working time: Monday to Friday, from 8:00 AM to 5:35 PM
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Thương Mại Quốc Tế,Tư Vấn Bán Hàng,Xuất Nhập Khẩu

Đại Học
Không yêu cầu