Global Technical Account Manager-vietnam

6 days ago


Ho Chi Minh City, Vietnam Adjust Full time

Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support._
- Adjust is a subsidiary of AppLovin (Nasdaq: APP), the leading growth platform for developers._

**Your Role**:
As a Global **Technical Account Manager** you will be part of our team in Vietnam and work closely with several teams such as Implementation and Integrations. You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.

**Your Responsibilities**:

- Technical contact for your clients within Adjust
- Support your clients on how to best use the Adjust product and help them resolve any technical challenges
- Provide daily support with your client base
- Provide tailored training to your clients
- Work with a global support team

**What you bring**:

- Know how to manage client expectations (especially more advanced client inquiries)
- Understanding of how to deal with clients quickly and effectively
- Knowledge of mobile or SaaS environment / ad-operations is beneficial
- Excellent communication skills in English and Vietnamese

**What's in it for you**:

- Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
- International, diverse teams with a strong focus on transparency, feedback and fun
- Internal training and personal development opportunities
- Statutory health insurance and statutory contributions
- Flexible, family-friendly work schedule and vacation policy
- Company onboarding program like no other, where you'll learn the ins-and-outs of our product
- Equipment (new Macbook, headphones and remote setup if needed)

More details about our company culture and perks can be found on our career page.

**Interested? Let's talk



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