Technical Account Manager
1 month ago
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world's critical infrastructure and securing our way of life.
**The Position**
OPSWAT is now searching for a mid-to-senior level **Technical Account Manager to join our Global Customer Experience team and help our customers in Vietnam and Other APJ regions.** In the Technical Support capacity, the engineer will coordinate with colleagues in the global Support team to respond to customers' technical queries and issues, with the goal of resolving them quickly and satisfactorily, including escalating bugs to the R&D team and managing the process to get the customer's environment properly patched or upgraded. In the Professional Services capacity, the engineer will implement and integrate OPSWAT products and solutions purchased by customers, offer advice on best practices, provide knowledge transfer on administering the solution, and expose the customer to other OPSWAT solutions that might benefit them. The Technical Account Manager also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping to test and assess new products and product releases, and other special projects.
**What You Will Be Doing**
- Collaborating with the global OPSWAT Support team to resolve customer issues (which are often technical issues) rapidly and comprehensively, making sure to meet published SLAs.
- Working in a Technical Account Manager capacity to customers who are often very technically oriented (typical customers are engineers and IT personnel).
- Providing professional services for the implementation of OPSWAT products.
- Maintaining strong customer relationships through:
- Regularly scheduled conference calls to review open issues.
- Occasional in-person meetings
- Improving issue management processes within the company.
- Coordinating activity between Support, R&D, Product Management, and other departments.
- Gaining expertise (both functional and limited technical) in OPSWAT products.
- Going onsite and delivering professional services (training, system implementation) per request.
- Getting engaged in other special project activities.
- Understanding customer IT requirements and goals
- Providing advice on the use of technology to implement OPSWAT products.
**What We Need From You**
- Bachelor's degree in a Computer Science, Technical discipline, or Equivalent experience.
- Strong knowledge of Windows and Windows server.
- Basic knowledge of Linux, with an interest to expand that knowledge.
- Good foundation and willingness to expand knowledge of networking concepts.
- Basic knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure protection.
- Strong presentation skills (be able to describe things and convey ideas to others in an easy way).
- A proven customer-oriented attitude, including the ability to work with difficult and/or frustrated customers.
- A passion for solving problems and making customers happy.
- Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
- Availability and willingness to travel as necessary to your assigned accounts, and to Company meetings.
**It Would Be Nice If You Had**
- Experience working with global teams.
- Cybersecurity domain experience, including file security, device security, network security etc.
- Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc.).
- Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
- Experience in Cloud Based Services (e.g. AWS, GCP).
- Experience working on Linux based infrastructure.
- Experience working with scripting languages such as bash script, PowerShell, and Python.
- Configuration and management of databases such as MySQL, Mongo.
- Experience in providing customer support of technical software products.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regar
-
Thành phố Hồ Chí Minh, Vietnam Amazon Web Services Vietnam Company Limited Full time5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc. - Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics,...
-
Account Manager
5 days ago
Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full timeBA/BS degree preferred - 3+ years of successful account management experience, preferably in the eCommerce, online services or retail industries. - Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach - Result-oriented. Strong commitment and ownership towards goals or target assigned - Exceptional communication and...
-
Key Account Manager
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam BI AH VIETNAM LLC Full time**The Position **Key Account Manager (CP), Swine** - Delivering on the assigned financial targets in line with the Animal Health strategy of Boehringer Ingelheim Vietnam LLC in coordinate with Boehringer Ingelheim VN and distributor team - Establishing professional relationships with key personal in key accounts - Determine and exploit potential of the...
-
Technical Sales Manager, Cattle
2 months ago
Thành phố Hồ Chí Minh, Vietnam Zoetis Full time**JOB OVERVIEW** The Technical Sales Manager, Cattle responsible for selling Zoetis products and services to key accounts & commercial of Cattle. Beside that, He/She provides technical expertise and veterinary support to customers as well as owns the marketing strategy for a defined group of animal health products. The marketing strategies are designed to...
-
Senior Account Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Brenntag Full time**SENIOR ACCOUNT MANAGER**: Our team in **Ho Chi Minh City** currently has an opening for a **Senior Account Manager** > **YOUR ROLE & RESPONSIBILITIES**: 2. Makes the sales plan to cover the areas assigned in the most effective and economic manner. Frequent visits the existing and potential customers. Sells products to customers to achieve the agreed...
-
Technical Service Manager, Swine in South
1 month ago
Thành phố Hồ Chí Minh, Vietnam BI AH VIETNAM LLC Full time**The Position **Technical Service Manager (Swine)** - Be responsible for collecting, analyzing and providing relevant veterinary scientific information to Boehringer Ingelheim Animal Health Vietnam field force staffs, its customers and other stakeholders - Build and maintain a broad network with Local and international KOLs - Coordinate, execute specialized...
-
Thành phố Hồ Chí Minh, Vietnam Forvis Mazars Full timeManager - Accounting & Outsourcing Solutions (CPA Qualification) Mazars Vietnam is an international Audit, Accounting, Tax and Advisory services company present in Vietnam since 1994. We focus on providing value-added financial consulting services which aim at creating a strong competitive advantage for our clients in a rapidly changing environment with...
-
Technical Architect Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam ITC Full time**About ITC**: Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets. At ITC, youll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce,...
-
Account Manager
1 week ago
Thành phố Hồ Chí Minh, Vietnam MSD Full time**POSITION OVERVIEW: BASIC FUNCTIONS & RESPONSABILITIES**: **1. Tender management**: for product listing, negotiation and contracting for our company products (either within one or across several therapeutic areas) in the accounts in a single country. An Account Manager understands the customers and stakeholders who determine whether a brand is listed or...
-
Business Development/ Account Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time**Company Description** The Account Manager is responsible for increasing the company’s revenues by achieving sales objectives within the assigned territory and/or account. This position also develops programs to achieve maximum sales volume consistent with sales projections. **Key responsibilities**: - Responsible for increasing revenue by achieving...
-
Accountant Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần BBCIncorp Full time**Main responsibilities**: - Serve as the lead point of contact for all customer account management matters, who engage with accounting, auditing and tax filing services. - Build and maintain strong, long-lasting client relationships. - Negotiate contracts, quotations and close agreements to maximize profits. - Develop trusted advisor relationships with key...
-
Account Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Ingersoll Rand Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary The Account Manager - Air Compressor Equipment Sales will be based in Ho Chi Minh City and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to...
-
Accounting Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Pizza 4P’s Full time**THE SITUATION**: Pizza 4P‘s is seeking a dynamic and highly experienced Finance Manager to oversee accounting, finance, and tax functions. This role is integral to ensuring the financial health and compliance of our operations in Vietnam, supporting our growth strategies, and maintaining our commitment to excellence. **WHAT YOU WILL DO**: **Accounting...
-
Technical Engineer
1 month ago
Thành phố Hồ Chí Minh, Vietnam Royal Den Hartogh Logistics Full time**About Royal Den Hartogh Logistics** Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Our family-owned company, founded in 1920 in the Netherlands, is strongly committed to safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that...
-
Technical Service Engineer
2 months ago
Thành phố Hồ Chí Minh, Vietnam Totalenergies Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs,...
-
Managing Consultant
2 months ago
Thành phố Hồ Chí Minh, Vietnam ERM Group Full timeERM is seeking a self-motivated Managing Consultant (Technical Safety & Risk) to join our Vietnam office and work across SEA. In this role, you will work closely with Senior and Principal Consultants on risk management projects involving risk analysis, modeling, calculations, and other studies. This is an excellent career opportunity to work with an expert...
-
Account Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Kerry Full time**Requisition ID: 55267** **Position Type: FT Permanent** **Workplace Arrangement**: **About Kerry**: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the...
-
Account Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time We are seeking a dynamic talent, to identify new client prospects, build and deliver proposals, close deals and turn prospects into clients, and to manage ongoing relationships with these new clients. This account management work involves not only understanding our clients’ goals and objectives and building lasting...
-
Account Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time We are seeking a dynamic talent, to identify new client prospects, build and deliver proposals, close deals and turn prospects into clients, and to manage ongoing relationships with these new clients. This account management work involves not only understanding our clients’ goals and objectives and building lasting...
-
Account Manager
1 month ago
Thành phố Hồ Chí Minh, Vietnam bioLytical Full timeThis position is in Asia with a primary focus on Southeast Asia, Australasia, GCC, & South American region. **About bioLytical** bioLytical Laboratories Inc. is a privately-owned Canadian company focused on the research, development and commercialization of rapid _in vitro_ medical diagnostics using its proprietary INSTI® technology platform delivering...