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Account Manager

4 months ago

Ho Chi Minh City, Vietnam Amazon CS Vietnam Company Ltd Full time

BA/BS degree preferred
- 3+ years of successful sales or account management experience, preferably in the eCommerce, online services or retail industries
- Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
- Result-oriented. Strong commitment and ownership towards goals or target assigned
- Exceptional communication and presentation skills.
- Highly analytical with data driven mindset. Must be comfortable with Microsoft Excel
- Ability to work in fast-paced environment and deal with ambiguity
- Strong written and verbal communication skill in English
- Fluent in Vietnamese

Amazon is seeking a dynamic and motivated Account Manager in Vietnam, for the Amazon Global Selling business. The Account Manager will be responsible for marketing Amazon’s global marketplaces and identifying, and targeting sellers of all sizes to grow the Seller’s business around the world. This person will be the primary point of contact that markets Amazon’s Global Selling program to sellers located in Vietnam. The Account manager will be chartered with locating, targeting, marketing to and managing a pipeline of prospective Sellers comprised of a mix of both high value and transactional Global Sellers. The primary goal of this role is to provide marketing services to the Amazon global marketplaces in order to convey to Sellers the benefits of selling their products through Amazon’s global marketplaces to support the Amazon Global Selling business in meeting its account acquisition and output goals. Specifically, this individual will be tasked with identifying and building relationships with key influencers and decision-makers within the senior management and executive teams of prospective accounts, along with internal stakeholders and cross-functional teams to assist in creating compelling Amazon solutions that meet and exceed customer requirements, and to provide support in scaling Global Selling outreach and bringing unique selection to all Amazon platforms.

**Background on Amazon Global Selling**: Amazon’s mission is to be Earth’s most customer - centric company. Among the customers we’re focused on are small businesses and entrepreneurs. Amazon helps businesses and entrepreneurs reach hundreds of millions of customers around the world, giving the smallest of businesses the opportunity to compete next to the biggest household brands in our store. Amazon has websites in 21 countries and supports 27 languages. More than half of all items sold on Amazon come from the millions of small and medium-sized businesses that have chosen to grow their business on Amazon.

**Core responsibilities for this role include**:

- Identify and onboard new Sellers and assist Sellers to drive sales generated from selling on Amazon to meet individual and team target.
- Identify, qualify, and manage a pipeline of prospective Sellers.
- Engage with prospective Sellers to understand their needs and gauge fit with the Amazon Services product set. Cultivate their interest to sell on Amazon.
- Assist Sellers during onboarding process. Manage timeline and action plan to ensure Seller start Selling on time according to plan.
- Use these metrics to guide your work and increase Seller’s productivity.
- Understand and utilize Salesforce CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts as communicated by the Global Selling business.
- Develop a clear understanding of the Selling on Amazon products along with the features and functionalities. Drive feature adoption among Sellers to meet operational metrics.
- Experienced in working with international/cross-cultural team.
- Experienced in working with Small Medium Businesses segment OR large national brands
- Acquainted with online business. Having global e-commerce or marketplace experience is a plus.
- Experienced using analytical, marketing, productivity tools and online collaboration tools.