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Bilingual Customer Support Specialist- Vietnam

6 months ago

Ho Chi Minh City, Vietnam Printify Full time

**The Company**

James Berdigans, CEO of Printify: “Our mission is to build a platform that lets anyone, anywhere unlock their own personal freedom. The freedom to generate income, be your own boss, and set your schedule. So far we’ve seen more than 6 million people sign up to start their own eCommerce businesses with Printify. Because every order is made on-demand, there’s no risk to getting started, just reward for putting in the work. Our aim is to put this power to build a business into the hands of every person who wants to create their own business.

In 2021, Printify secured $50m in Series A funding led by Index Ventures, founders of the leading technology companies Wise and Squarespace, with participation from H&M Group, Virgin Group, and Will Smith’s Dreamers VC.

**The Team**

We are looking for a responsible and hard-working new team member to join us in our journey of taking over the POD industry. As a bilingual support specialist, your work would be designed in a (full-time) shift-based schedule, working remotely. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent command of English and Vietnamese, you have great communication skills, you're a natural-born problem solver and you consider yourself a "people person" - this could be the place for you

**Your responsibilities**:

- Providing merchants with all the necessary information about Printify and POD
- Assisting merchants with order-related and account-related issues
- Building and maintaining efficient communication with existing/new customers and Print Partners

**What you need**:

- Excellent written and verbal English and Vietnamese skills
- Experience in POD
- Flexibility & open-mindedness to consistently learn new things
- An empathetic & patient mindset
- Readiness to work in a team setting and/or on your own
- Tech-savviness & a good speed behind the keyboard
- Ideally, previous customer support work experience (but it’s not mandatory)
- Availability to work in shifts

**What we offer**:

- Opportunity to work fully remote within EMEA time zones
- Work from anywhere - our Printify Houses in Riga or Tallinn, your remote home office, or a co-working hub
- Apple MacBook laptop as your standard work equipment, covered by Printify
- Access to mentorship, internal meetups, and hackathons both on-site and online
- A learning budget for your professional development based on a position level and access to our book library
- Health insurance or health insurance budget depending on your location and contract type
- Paid health days whenever you need them without a doctor's note depending on your contract type
- Extra paid days off for well-being as well as a celebration day of your choosing
- Access to the in-house gym or gym allowance depending on your location and contract type
- Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.

We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset.

Words from our investors:
**Richard Branson, Founder of the Virgin Group**: “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s unique proposition helps people market their brands through customizable products, with no upfront investment. We’re excited to support its growth in the coming years.”

**Elise Fahlen, Investment Manager at H&M CO:LAB**:“With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product but also in their ability to be a long-standing industry leader in this space.”

**Dino Becirovic, Principal at Index Ventures**: "Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and print providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”